One of the main contributary factors in the decline of the SIA inflight service is due to downsizing of the trainer job.
During the SARS crisis in mid 2003, SIA seized the opportunity of using the money losing excuse to rid cabin crew of its very experienced cabin crew executives (check/training).The average years of experience these people had was about 25 years.
The whole thing was made to look like a cost saving cum life saving exercise for the company.
However,the top management knew the exact reasons for the exercise.
If one can recall,in 1993 (not sure about the year), the CCEs took SIA to the Arbitration court for failing to pay them a fair salary. The court found SIA to be at fault and ordered SIA to compromise with the CCEs and pay them accordingly.
It was a slap on SIA's face and the management never forget nor forgive the CCEs.
Cost savings the reason? B.S. I will say to them.Its an act of revenge....yeah sweet vengence!
When the new svp came to cabin crew, he was not particulary fond of the CCEs.
Why didn't this svp like the CCEs? The reason was simple: he simply did not have the confidence of being their boss. They were brave and experienced warriors who would questioned even their bosses. They spoke up at meetings in the interest of SIA,being frank,honest and many times angered their bosses.
Well, here was where the conspiracy came about.....Top management had always wanted to get rid of the CCEs for embarrassing them at the Arbitration court in 1993 and this new svp felt insecured because of the CCEs.
They joined together their filthy hands of evil conspiracy and screwed the CCEs up.
With about 600 years of flying,training and administrative experiences put together, it is a great loss to SIA.
The inflight service on board WILL keep on declining and SIA will never be number one ever again.
Without the CCEs, the inflight supervisors on board are not being appraised.
These supervisors were made to conduct training for the crew,the field which they had no experience in. They were also made to be wardleaders of the junior crew,taking care of their everything...but how could they ,when in the past so many of them were sacked or reprimanded for theft,misconduct and molesting the young stewardesses.
Btw, that cabin crew svp eventually met his fate of retribution and was booted out of SIA .
Posted by boh tong at 12:31
11 comments:
What a shame! Heard the ex CCEs work for Sahara Air and Jetair.Is that true?
They formed a co. called Little Red Dot and undertook some contract work with Air Sahara. A few of them could be working for Jetair, an Indian airline, where MM Lee was impressed with the inflight service and remarked that some ex SIA guys might be helping them.
It is a shame. Talented staff should be rewarded accordingly. Never save cost on staff's renumeration. The company will be at the losing end for sacrificing these core group of warriors who had been contributing to the company's growth. Didn't our gahmen said that we need to pay 'High'salary to attract talented ministers? It's the same logic. Why is the SIA so short-sighted as to remove these experienced seniors who could pass on their knowledge and experience to the new crew? If you read the Saturday news, most companies are retrenching managers in their 40s so as to save cost. Companies might think that they are doing a great thing- saving cost. But they didn't realised the impact it has on young graduates. It made us wonder why must we slog so hard for a company who might just retrench staff once they reach the big 40. Points to ponder.
Hi boh tong, it's a real sad case, and I have a friend who dedicate all his working life to SIA was not extended after 57 ! Apparently only the "connected" few was extended ! This colonial thinking is a shame !
I am not surprised at all.Those who are well connected to the present union leadership had their work contracts extended, no matter what their work records were like.
Sorry to hear about your friends.
With regard to what gsl said,we should then be wise and "Render unto Caesar what is Caesar's....."
If the philosophy of the company is to retrench older staff becos of cost even while being profitable,then the staff should know what to do.
The standard of inflight service is dropping by the day. Cost cutting = quality cutting. Simple as that. When you go have a plate of fried noodles, if the boss puts in prawns, bean sprouts, eggs etc and has a good cook, pple will come to eat. However, once the boss tries to save on the ingredients and perhaps hire a cheaper and less experienced cook, then customers will think twice about patronising his stall and might even go to his competitors to eat instead.
Regards,
The QuizMan
PS: BTW, BT, I cannot get into your forum page, is there a problem with it?
HiQuizMan! what u said make good sense. Btw, I am having some misunderstanding with the Forum ppl over payment subscription and they just shut down my forum. Well dont worry cos I can start another for my buddies like u...just look out ok?
Would you get into trouble for this post? Just concerned. And I am glad someone has the balls to speak up against a company which thinks its god-gift to s'pore. SIA has one of the worst retrenchment records. The company is also a fertile site for politicking rats and discriminatory work practices. Oh yes, I know to much...
Well,I hope I don't get into trouble cos I spoke the truth.Thanks for your concern.
It is sad to let experienced talent go in the altar of cost cutting. "Revenge is sweetest when you join a competitor and make it much more competitive" says Lee Ioccoca after he was fired from Ford Motors and become CEO of Chrysler Corp.
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