SIA has imposed strict rules governing the care of children travelling alone without their parents or guardians between the ages of 5 and under 17 . One of the rules that SIA emphasized most is the handing over of these children to the bonafide recipients.
The crew in charge of the cabin would have to personally hand over the UM to the ground staff upon arrival. The staff would then hand over the UM to the rightful parents or guardians at the airport.
The above happened because of a few cases where UM were handed over to the wrong person who had ulterior motives.
The first case was a little girl ,whom a male passenger befriended on the flight and took her on the "tour" of the airport for a few hours after the plane had landed. The grandad of the girl was furious when he, after waiting for more than two hours,found out what had happened to his grand daughter.
He sued SIA but the matter was eventually settled out of court.
Another case happened to a boy on a SIA flight. He was an UM and by "chance" met his dad who was divorced from mom, on the same flight.Now dad did not have the custody of his son.Since they got along well on the flight and the man was able to prove to the crew that was his son, he took him away from mom. It was a case of a passenger kidnapping the UM and SIA was sued for it. Again,I understand the case was settled out of court.
3 comments:
Perhaps being an air steward is the most demanding task in the service industry.
Understand that SIA has this policy of not allowing a UM to sit next to a male pax, so how did the man in the first example get close to the girl who he later brought around the airport? Don't tell me he spoke with her across the aisle? If that is the case, then SIA should have a policy of not letting male pax sit directly across the aisle to a UM. =) Thanks.
Rgds,
The QuizMan.
Hi QuizMan, u are absolutely right because before that incidence, the UM can sit anywhere and anyone can sit next to her. Since then, SIA has a policy of not letting UMs seated next to a male. Ums are seated as close to the galleys as possible so crew can monitor them.
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