Please refer to 'Life' section page 6 of the Singapore Straits Times dated 27 Jan.2007 ( Saturday)regarding the above article.
The following is my personal opinion and view and may not necessarily reflect SIA's.
Khoo Kah Liang's,one of the writers of the article,long list of complains against SIA cabin crew do not seems justifiable.
SIA foreign stewardesses are employed to look after all passengers on SIA flights,regardless of race. More than that, they are also employed to communicate with their own country folks in their own languages when our local crew could not.
So what Khoo saw was the frequent interaction between the foreign SIA girls and their own kind.This could have made other passengers as well as Khoo to conclude that these girls "take better care" of their country folks.
As for taking "better care" of Caucasians, this has been an old and ancient complaint from Singaporeans.
With 35 years of cabin crew experience and as an ex-trainer/checker, I am quite qualified to comment on the topic of the so called racial discrimination by our SIA cabin crew.
I do not say that there is no racial discrimination at all. There is and will always be, wherever you go.
The whole issue of the SIA girl discriminating against her own kind is blown out of proportion.
Let me explain what seems to be the so-called "discrimination".
Often, you may notice that the crew interact more with the Caucasians than the Singaporeans.
The Caucasian passengers are, by and large, a lot more extroverted than their Singaporean counterparts. For example, they greet the crew when they board the planes,even before the crew could greet them. As for our local passengers, some of them do not even return the greetings,let alone greet the crew first.
The Caucasians speak and ask more questions than the locals. In return, the crew are seen to be attending more to them than the quieter Singaporeans, at least from a distance.
They,the Caucasian passengers are generally more generous with their compliments but not our Singaporeans.
When the Caucasian passengers compliment the crew, from the good service rendered to the beautiful Balmain's sarong kebaya,it is only natural that the crew appreciate them and smile more to them in their response.
The Singaporean passenger is one who is demanding and arrogant. He or she would at the slight thing threatened the crew with legal suits or complaints.
We all,as SIA crew ,understand the Singaporean 'culture'.
As a trainer, I had always taught my crew to be aware of the above situations.
"Be more aware and sensitive to the feelings of our local passengers" was the thing I always told them.
Besides, I had always taught them not to overly react and get carried away by the compliments given them by the Caucasian passengers. "Always be conscious of the fact that other races are watching you".
To cut the whole story short, my advice to Khoo and the other like-minded passengers, is for you to be at your best behavior wherever you may be and people will reciprocate and treat you better.
We should ask ourselves why people like Mr. Robert Kuok or the late Mr. Yap and Tun Mustapha and others are well- liked and respected by the crew as compared to other wealthy passengers.( refer to my earlier posting on "Cocky PPS Passengers")?