Chicken rice got peanut soup one... more




Wednesday, 21 March 2007

My ex colleagues with another cabin crew training company.

Yes, like I said in my earlier posting,the whole lot of them, except one, had left to join another cabin crew consultancy company in Singapore. It was featured in Friday's (16 Mar 2007)Straits Times.
It was reported in the press,they had differences with the running of that previous company's CEO, Mr. Loh. They parted company recently and were quickly recruited by another company called HiTac.
Though all of these ex CCEs are now in their 50's and 60's, they can contribute a lot to the much desired " service excellence",with their immense experience.
Granted, they are set in their "old ways" but one should always go back to the basics,when customer or passenger service is concerned.
Going back to Basic is what most airlines need as far as inflight service is concerned. The same warm caring attitude will always be appreciated by passengers of yester years as well as today.
More so for passengers of the modern age, when work and life pressure demand more out of them in their offices that they want to be pampered when they fly with an airline.
Agreed,the younger trainers could do a good job but not necessarily better. These are "specialists" in their own rights and Singapore, not only the airlines, need experienced trainers like them to help propel customer service to the forefront.
It is not expensive to employ these "specialist" as they are mostly retirees and train for the "fun" of it. Most of them are well-off finacially and do not depend on this job for survival.
As for me,I would prefer to sit in front of my PC and blog day in and day out for the love of it.
I have never spend so much time in my whole life,whether it was SIA or any other companies that I had previously worked for than now,my new "job", albeit,the pay is real "peanuts".

11 comments:

Anonymous said...

Uncle dont carry yourselves too high. They younger ones can train just as well too. They can bring in new ideas coz u guys r so set in ur old ways. Give them a chance if u dont step aside hw r they going make their mark.Agree wth what u said but time n tide hv change, time to bring in the new ppl. So step aside graciously u guys cnt b there for ever.

BT (ex-SIA CREW ) said...

U ar rite my friend....but how to step aside when co. wants to employ U?

Allied said...

it should be a synergy of both young and old, and not who can do it better! Right BT?

BT (ex-SIA CREW ) said...

Allied....Absolutely! U hit the nail on its head.How are u?...haven't seen U for a long time here.

Anonymous said...

Old must make way for the young...Mayb the co. employ u guyz coZ the younger ones wld demand higher salary

Anonymous said...

I agree with you, BT. The young may be well trained and good trainer. The old has the experience and deal with the real situations and survived.

I always has this question. In a war, who would you choose to follow? The young, well-trained and well-equipped soldier or the old soldier who has fought many wars? I know which one I will choose. BL

Anonymous said...

Hi BL, Thanks for yr comments.Haven't hear from SL,she must be busy huh....:)
BT.

Anonymous said...

BL
In this day n age the old soldier might just loose his way too coz he might nt knw wh button to press to attack... hehe

Anonymous said...

BT, SL is busy with her new career and getting used to it. Less time for us now...

I like to respond to the cynic who think old guys do not know which button to press. Guess what, the old survives many wars that the young who know how to press the right button may not. The young may survive too. It is just that his odd of survival is unknown. I choose follow the old guy who survived many wars and live long enough to teach me how to survive a war.

Anonymous said...

There are the old who are great mentors, patient and considerate, they try their best to pass on their, money cannot buy, experience to the young. These old are the ones we should salute. On the other hand, there are old ones who think they are the best and that no one else is capable of doing their area of work and they dont teach or impart their skills and experience to the young. These old are the lousy ones. Then there is the young, some arrogant with their degrees and MBAs, thinking they can conquer the world with their qualifications, well, paper qualifications are only a stepping stone into the workforce, they need experience too. On the other hand again, there are the young who are highly qualified yet humble and loyal and are willing to learn the ropes from their seniors. These young ones will achieve much over time.
Rgds,
The QuizMan.

Anonymous said...

Very well said QuizMan and thank you for your comments.
boh tong :)