I blogged about this subject because a passenger on a SIA delayed flight complained bitterly about its service recovery standard as "sucks" ( click here )and that the passengers were checked into hotels at 10 pm.( at least SIA paxs did not sleep at the airports) The reports below simply showed that SIA's service recovery is way superior than other airlines.
The Easyjet flight to Belfast was cancelled
Passengers flying back from Geneva to Northern Ireland have complained after they were charged for a flight cancelled by fog.
They were originally told they would get a free flight to Luton and then on to Belfast.
However, when they arrived at Luton they were told they would have to pay for the flight to Belfast.
Easyjet has now said it will refund the money. Passengers complained about a lack of information from the airline.
Many of them were forced to sleep on the floor of Luton Airport.........
Click to continue story : BBC News
Another story about passengers having to sleep at airports.
By Stephanie Lum
(KHNL) - During the blackout, some travelers described the situation at the airport as chaotic.
More than 30 inter-island and overseas flights out of O'ahu were canceled Sunday and that led to a rush of passengers at the Honolulu International Airport early Monday morning.
There were long lines, rows of bags, and thousands of anxious travelers.
It was a catch up day for the airlines accommodating folks whose flights were canceled.
"Our flight was canceled so this morning it was a mad house," said Berti Cardinaux.
"It is a little bit crowded at the airport we don't know if our flight will be delayed," said Susan Holey.
State Transportation officials say at least 200 stranded passengers spent the night in the airport's conference room.
"I slept at the airport last night and they tell me I am probably going to have to sleep at the airport again tonight," said Aaron Lowe. "No hotel is available and its real expensive right now."
For continuation of story click: KHNL News.