Referring to the Straits Times published today (Sunday 17 Feb.) on an article concerning the slapping of a stewardess by a passenger recently,one steward even testified he was groped by a male passenger while serving him. This sort of things happened to male crew without being reported.On the other hand many cases of stewardesses being molested were reported to the police and the culprits were dealt with by the law.
Incidences of cabin crew being slapped,punched,kicked,spat at and verbally abused by passengers were not uncommon. The question is why do these passengers turned aggressive and abusive on the flights?
Anyone has the answers? Could you email me if you think you have the answers to my question?
The stewardesses interviewed by the ST stated that they do need to be careful when talking to the passengers. One even went to the extend to say that if possible she would not even want to have "small talks" with her passengers. There is always this fear when doing PR ( airline terminology for public relation or chatting with passenger)because one never know one had said the right thing or the spouses of the passengers may be jealous. Somehow,the airlines expects its cabin crew to do PR with their passengers. This is one of the criterion in the crew's appraisal.
Like Chinese saying " do also die, don't do also die", the crew are always in a difficult position.