Please refer to my posting on "This is how cabin crew management works" ( scroll down a lil). A passenger had to spend so much time and went through so much hassle and in the end pleaded with me to help her find the cabin crew whom she wanted to compliment for the outstanding inflight service she had received.
I not only posted her story here but took the time to email the cabin crew manager concerned and one who did not even have the courtesy to reply to me. Ya, it's when they want me to remove some of SIA logos or images I used here in my blog,they would write to me. Even then in their email about a year ago, the AO who emailed me copied to SVPcc, SVPhr, Legal dept. and all the big shots.
A suggestion here ok....copy to PMO and MM Lee also lah.
The other thing is so many blogs and websites in bloggersphere are using their images like crazy but they never asked them to remove the images and logos.
Why me?....Well Mr. Boh Tong because they think you are still on their payroll see? In Hokkien there is a saying "kwa lung tow suay buck" or literary it means "see people one eye big and one eye small" ( discrimination ).
When I was working in the cc division, we were too eager to assist in cases where passengers wanted to compliment our crew though this type of situations were far and few.
During our check flights, we CCEs continually asked our passengers for feedback. At one stage during SVPcc Mr. Yap Kim Wah's time, we were overwhelmed with so many complimentary letters from our passengers that we felt "embarrassed"......ask Mr. Yap if you doubt what I said.
Wait there are lots more but I am just too busy right now to blog more....later mate!
Thursday, February 28, 2008
Wednesday, February 27, 2008
If you can't marry a stewardess then you can have ....
Many married men who are in love with stewardesses may have them as mistresses or purely lovers or girlfriends. Well these men must carry with them big inheritances from their parents or very wealthy themselves , otherwise they do not stand a chance.
Take this former Air France flight stewardess case for an example. She had a child from Prince Albert of Monaco on a flight in 1997 and this boy is now heir to an enormous fortune estimated at a couple of hundred millions dollars. Click here to read.
Inspite of not having money and still fantasizes having sex with a stewardess or two would definitely land you in hot soup. Some years back in Singapore, an Indian man just couldn't hold back the temptation and not only fantasised having free sex with air stewardesses but actually did it and got punished for it ....read here for more.
Btw the abovementioned Indian gentleman should have befriend this American flight attendant and would have spared the prison sentence and cane. She would probably be more understanding,unlike the other two stewardesses.
Take this former Air France flight stewardess case for an example. She had a child from Prince Albert of Monaco on a flight in 1997 and this boy is now heir to an enormous fortune estimated at a couple of hundred millions dollars. Click here to read.
Inspite of not having money and still fantasizes having sex with a stewardess or two would definitely land you in hot soup. Some years back in Singapore, an Indian man just couldn't hold back the temptation and not only fantasised having free sex with air stewardesses but actually did it and got punished for it ....read here for more.
Btw the abovementioned Indian gentleman should have befriend this American flight attendant and would have spared the prison sentence and cane. She would probably be more understanding,unlike the other two stewardesses.
This is how cabin crew management works.
I posted the following email from a SIA passenger who didn't know how to compliment one of the cabin crew on her flight and had asked me for assistance.
I emailed the cc manager in charge and he did NOT respond to my email.(dono why) The pax was still persistent and we ping pong emails to one another. I then suggested she email the manager concerned and had to wait anxiously and for a long while before she got a reply.
The manager told her he would find out who the crew was and until now, nobody knows who that crew was. It is puzzling to me because the pax furnished the manager with her flight number,date of travel and her seat number and yet couldn't find the crew concerned. (the whole saga started on 9 Jan.2008)
So here is the correspondence via email between the pax,myself and the SIA manager.
There is a nice passenger who wants to compliment the above crew and I reproduced her email below:
Sharmi to Boh Tong:
Hi Boh Tong,
Thanks for your help. I would like you to publish the story, in the hope that the person concerned might see it.Pls include as follows :I am a Sri Lankan lady residing in Dhaka and I was returning after my X'mas vacation to Dhaka through Sin on SQ436 on 5th January evening, seated at row 33C. The inflight service was super, especially the flight attendant serving us who was a young, tall, fair guy, unfortunately dont know his name. He was extremely nice and attentive and his service was par excellence !!I wish to get in touch with him to thank him personally, as he was so freindly and treated the passengers well, which I know is very difficult on the Dhaka sector. I have travelled to Bangladesh many times, and this was truly a different flight as I was made to feel very comfortable on board. So if the person concerned sees this, kindly e-mail me on http://us.f578.mail.yahoo.com/ym/Compose?To=sharmi_fdo@yahoo.com or sharmi@ttsgmbh.net
Sharmi
boh tongwrote: Hello Nam,
This pax wanted to compliment our crew but dono how to. She emailed me and asked for help to post in my blog which i did,hoping the steward would read my blog. No one responded so this pax is soooo sad. I append below the post i put in my blog.
Wednesday, January 09, 2008 Will the young, tall, fair male cabin crew stand up please!
Fwd: Re: Complimentary from sia's pax Sharmi.
Dear Mr. Lee Seng,
I wanted to compliment a crew member of SQ, and just did not know how, and found Boh Tongs website. I know he has asked you to help, but so far I have not heard from anyone. Would it be possible for you to kindly help ?
Best regards,
Sharmi
To: Sharmi sharmi_fdo@yahoo.com
Subject: Re: Fwd: Re: Complimentary from sia's pax Sharmi.
From: LeeSeng_Nam@Singaporeair.com.sg
Date: Mon, 28 Jan 2008 08:00:39 +0800
Dear Sharmi Thank you for the feedback. I don' t know who he is at the moment. However, we will find out who he is and convey your appreciation to him. I am sure he will be encouraged by your kind words and acknowledgment. Best regards Nam Lee Seng
Hi Boh Tong,
I cannot remember whether I passed onto you below msg, for your ref.
Best regards,
I emailed the cc manager in charge and he did NOT respond to my email.(dono why) The pax was still persistent and we ping pong emails to one another. I then suggested she email the manager concerned and had to wait anxiously and for a long while before she got a reply.
The manager told her he would find out who the crew was and until now, nobody knows who that crew was. It is puzzling to me because the pax furnished the manager with her flight number,date of travel and her seat number and yet couldn't find the crew concerned. (the whole saga started on 9 Jan.2008)
So here is the correspondence via email between the pax,myself and the SIA manager.
There is a nice passenger who wants to compliment the above crew and I reproduced her email below:
Sharmi to Boh Tong:
Hi Boh Tong,
Thanks for your help. I would like you to publish the story, in the hope that the person concerned might see it.Pls include as follows :I am a Sri Lankan lady residing in Dhaka and I was returning after my X'mas vacation to Dhaka through Sin on SQ436 on 5th January evening, seated at row 33C. The inflight service was super, especially the flight attendant serving us who was a young, tall, fair guy, unfortunately dont know his name. He was extremely nice and attentive and his service was par excellence !!I wish to get in touch with him to thank him personally, as he was so freindly and treated the passengers well, which I know is very difficult on the Dhaka sector. I have travelled to Bangladesh many times, and this was truly a different flight as I was made to feel very comfortable on board. So if the person concerned sees this, kindly e-mail me on http://us.f578.mail.yahoo.com/ym/Compose?To=sharmi_fdo@yahoo.com or sharmi@ttsgmbh.net
Sharmi
boh tong
This pax wanted to compliment our crew but dono how to. She emailed me and asked for help to post in my blog which i did,hoping the steward would read my blog. No one responded so this pax is soooo sad. I append below the post i put in my blog.
Wednesday, January 09, 2008 Will the young, tall, fair male cabin crew stand up please!
Fwd: Re: Complimentary from sia's pax Sharmi.
Dear Mr. Lee Seng,
I wanted to compliment a crew member of SQ, and just did not know how, and found Boh Tongs website. I know he has asked you to help, but so far I have not heard from anyone. Would it be possible for you to kindly help ?
Best regards,
Sharmi
To: Sharmi sharmi_fdo@yahoo.com
Subject: Re: Fwd: Re: Complimentary from sia's pax Sharmi.
From: LeeSeng_Nam@Singaporeair.com.sg
Date: Mon, 28 Jan 2008 08:00:39 +0800
Dear Sharmi Thank you for the feedback. I don' t know who he is at the moment. However, we will find out who he is and convey your appreciation to him. I am sure he will be encouraged by your kind words and acknowledgment. Best regards Nam Lee Seng
Hi Boh Tong,
I cannot remember whether I passed onto you below msg, for your ref.
Best regards,
Monday, February 25, 2008
SQ be more transparent in interview policy la!
I have handled countless queries on SIA cabin crew interview policy. One of the most frequently asked questions is, if a cabin crew candidate fails her final or management round would she be barred from attending another interview?
Some of these candidates were told by SIA staff after receiving news that they had failed the final round interview, a period of 2 to 3 months "ban" will be imposed on them. In other words,they are not supposed to go for another walk-in interview until the so called "ban" period is over.
Some are so confused because after failing the final round were not told of the "ban" period.
SIA, please la be more upfront and come out with a clear ruling and policy. Write or email to the unsuccessful candidates and inform them of the "ban" period.
As usual SIA is short of manpower but tell you what, if you want to cut cost uncle BT here can, for old time sake, do it for free ok? I really don't mind helping out but don't confuse the already stressed up unsuccessful candidates. The other thing is don't wait for this type of things to be debated at the various kiasu forums or at Meet the Members' Sessions with MPs or at the Straits Times forum....mind you there are so many ppl out there to gun you down.......from your old ex grateful employee whose position you have made redundant but die die still love you hor!






Some of these candidates were told by SIA staff after receiving news that they had failed the final round interview, a period of 2 to 3 months "ban" will be imposed on them. In other words,they are not supposed to go for another walk-in interview until the so called "ban" period is over.
Some are so confused because after failing the final round were not told of the "ban" period.
SIA, please la be more upfront and come out with a clear ruling and policy. Write or email to the unsuccessful candidates and inform them of the "ban" period.
As usual SIA is short of manpower but tell you what, if you want to cut cost uncle BT here can, for old time sake, do it for free ok? I really don't mind helping out but don't confuse the already stressed up unsuccessful candidates. The other thing is don't wait for this type of things to be debated at the various kiasu forums or at Meet the Members' Sessions with MPs or at the Straits Times forum....mind you there are so many ppl out there to gun you down.......from your old ex grateful employee whose position you have made redundant but die die still love you hor!





Having a stewardess as a wife.
It is not a bad idea of having a flight stewardess as a wife. Why do I say this is because some people have this notion that stewardesses are a bad lot picking up expensive habits and are unfaithful spouses. Some men simply think that stewardesses are better as mistresses and lovers than being wives. But most of these notions or impressions are incorrect. There are many ex and present stewardesses who make excellent wives. Take for example LilyAnn, an ex-crew with SQ. She is such a loving wife and an excellent mother to her 2 little kids. She runs the family with SQ efficiency and besides all that, Lily is a sweet lady,always polite and cheerful. The man who married her is extremely lucky. Lily's blog testifies of what I am trying to say.
There was a case in Scotland where an ex-stewardess wife's testimony in court helped her husband won a legal suit against a giant press out to smear him of having affairs and orgies with other women.
Would Robert Kuok, one of the world's most richest men married Pauline a former SIA stewardess if the image of a stewardess is what some men imagine to be ( cunning,spendthrift, unfaithful, golddigger,flirts etc etc).
I wouldn't dare to say that all stewardesses or ex are angels like the above whom I have mentioned. Yes there are some,like in everything else,who are bad apples,who bring or brought disrepute to the SIA girl or any stewardess for that matter.
So this Italian passenger is sort of attracted to an SIA girl on one of his flights. He is trying to establish contact with his "dream" girl whom he stupidily did not do so until it was too late. If you are the stewardess or believe you are the one Mr. ItalianLoverBoy is referring to please contact this person.
There was a case in Scotland where an ex-stewardess wife's testimony in court helped her husband won a legal suit against a giant press out to smear him of having affairs and orgies with other women.
Would Robert Kuok, one of the world's most richest men married Pauline a former SIA stewardess if the image of a stewardess is what some men imagine to be ( cunning,spendthrift, unfaithful, golddigger,flirts etc etc).
I wouldn't dare to say that all stewardesses or ex are angels like the above whom I have mentioned. Yes there are some,like in everything else,who are bad apples,who bring or brought disrepute to the SIA girl or any stewardess for that matter.
So this Italian passenger is sort of attracted to an SIA girl on one of his flights. He is trying to establish contact with his "dream" girl whom he stupidily did not do so until it was too late. If you are the stewardess or believe you are the one Mr. ItalianLoverBoy is referring to please contact this person.
Saturday, February 23, 2008
SIA steward fined AU$10,000 for importing child pornography
Posted: 23 February 2008 0032 hrs
SINGAPORE: A Singapore Airlines air steward was fined AU$10,000 in an Adelaide court on Friday for importing child pornography. He is the third international airline employee to be convicted of importing child pornography in the past five weeks. The court said customs officers at Adelaide International Airport found five videos and multiple still photos on his computer. The air steward, who was not in court for the judgement, has been suspended from his job. - CNA/so
What is happening to the crew these days?....Hey SIA did you make a big blunder by downsizing the role of the cabin crew executives? Bring back the old fashion big "stick" of discipline man and you will be lesser in the news pertaining to complaints about discrimination,rudeness,inefficeincy,smuggling of child pornogaphic materials etc etc by your cabin crew.
SINGAPORE: A Singapore Airlines air steward was fined AU$10,000 in an Adelaide court on Friday for importing child pornography. He is the third international airline employee to be convicted of importing child pornography in the past five weeks. The court said customs officers at Adelaide International Airport found five videos and multiple still photos on his computer. The air steward, who was not in court for the judgement, has been suspended from his job. - CNA/so
What is happening to the crew these days?....Hey SIA did you make a big blunder by downsizing the role of the cabin crew executives? Bring back the old fashion big "stick" of discipline man and you will be lesser in the news pertaining to complaints about discrimination,rudeness,inefficeincy,smuggling of child pornogaphic materials etc etc by your cabin crew.
Thursday, February 21, 2008
A Day As A Cabin Crew Member
Good Morning (3.30am) Your alarm is going off and its time to get up for a flight to XXX, which is due to depart at 7.00am. You apply your make up, put on your uniform and make sure your appearance is immaculate (Even at 4.00am in the morning!). Cabin Crew need to check in at least 1hour and 30 minutes prior to the aircraft departing, so you will need to report for work (at the briefing room) at 5.30am. You arrive at XXX by your own transport. You go into the pre-flight briefing which is being held on the aircraft or at the airline briefing room and the senior crew talks through the flight details. This will normally include the order in which the services will operate for the flight, your responsibilities for the day and if there are any passengers with special needs flying i.e. you may be given the responsibility to explain the emergency facilities to a blind passenger on the particular aircraft you are operating on. You should also be prepared to be asked questions regarding safety and emergency procedures for that particular aircraft.
BEFORE THE PASSENGERS BOARD
It’s now time for you and your team to check your emergency equipment, that you have enough meals, drinks and duty free for the passengers, stock all the toilets with the necessary hand towels and tissues making sure its kept clean and tidy throughout the whole flight. Now the passengers are on the way, this is your final chance to check that your uniform is immaculate and presentable, all that’s left to do is smile and greet the passengers on board (bearing in mind its 6.30am in the morning). Remember you are the face of the airline so smiles are essential throughout the whole flight.
When passengers board:
Stand at your assigned positions,greet,direct and help passengers with the stowage of theri cabin baggage etc.
Distribute newspapers,hot/cold towels,ground drinks etc.
In Preparation of Take Off
All the passengers are now seated and the aircraft pushes back and prepares to taxi to the runway. It is now time to perform the safety demonstration so passengers can familiarise themselves with all the aircraft's emergency facilities. This will include pointing out the available emergency exits and lighting, the use of oxygen masks, seat belts and life jacket. You will complete your demonstration by checking through the cabin ensuring seatbelts are fastened and loose articles are secure for take off. You will now take your seat for take off.
DURING THE FLIGHT
Once the aircraft is airborne you will be released from your seat. You will perform your duties as discussed in the pre-flight brief and now its time to start work. The order of services varies from one airline to another.
Services offered on some airlines are charged for eg. headsets for the in-flight entertainment, drinks and duty free goods.
Typical services which can be offered are the following:
Headsets for the in house entertainment
Drinks service
Meal service
Tea & Coffee
Cold towels offered to passengers to freshen up after their meal
Clearing & collecting the meal trays from the passenger
Duty free goods
Immigration cards
Preparing the cabin for landing.
During this time you must also remember to check the toilets every 20 minutes to make sure that they are clean and stocked up. Deal with a number of questions and queries and most importantly maintain the safety and comfort for all of the passengers.
LANDING
You now take your seats for landing. Once landed you say goodbye to the passengers and then prepare the aircraft for its return journey back home to XXX. (This is referred to the turnaround).
Duties to include are restocking the bars for the drinks service, restock and check the catering, restock all the toilets, take out any rubbish from the seat pockets and ensuring all passengers have reading literature i.e. airline magazine, safety card, in-flight sales brochure and a sick bag. Before your new passengers board you will have to complete a security check to ensure no one has left any suspecting packages on board as this is obviously taken very seriously. Last but not least check your appearance before the new passengers arrive. The passengers arrive so once again you have to greet them and assist where needed. When they are all seated its time to begin the same emergency briefing and cabin service all over again!
LANDING AT TERMINATING STATION.
Once you have landed back at your base airport and the passengers have disembarked, its time to go back to the brief room to count the money and to make sure that the amount of goods sold throughout the flight balances with the amount of cash you have taken.
Once this has been done its time to check your file for any changes to your future flying programme and then you are free to go home. Congratulations you have completed a thirteen-hour day and you will feel like you have walked to xxx and back! GOODNIGHT!
BEFORE THE PASSENGERS BOARD
It’s now time for you and your team to check your emergency equipment, that you have enough meals, drinks and duty free for the passengers, stock all the toilets with the necessary hand towels and tissues making sure its kept clean and tidy throughout the whole flight. Now the passengers are on the way, this is your final chance to check that your uniform is immaculate and presentable, all that’s left to do is smile and greet the passengers on board (bearing in mind its 6.30am in the morning). Remember you are the face of the airline so smiles are essential throughout the whole flight.
When passengers board:
Stand at your assigned positions,greet,direct and help passengers with the stowage of theri cabin baggage etc.
Distribute newspapers,hot/cold towels,ground drinks etc.
In Preparation of Take Off
All the passengers are now seated and the aircraft pushes back and prepares to taxi to the runway. It is now time to perform the safety demonstration so passengers can familiarise themselves with all the aircraft's emergency facilities. This will include pointing out the available emergency exits and lighting, the use of oxygen masks, seat belts and life jacket. You will complete your demonstration by checking through the cabin ensuring seatbelts are fastened and loose articles are secure for take off. You will now take your seat for take off.
DURING THE FLIGHT
Once the aircraft is airborne you will be released from your seat. You will perform your duties as discussed in the pre-flight brief and now its time to start work. The order of services varies from one airline to another.
Services offered on some airlines are charged for eg. headsets for the in-flight entertainment, drinks and duty free goods.
Typical services which can be offered are the following:
Headsets for the in house entertainment
Drinks service
Meal service
Tea & Coffee
Cold towels offered to passengers to freshen up after their meal
Clearing & collecting the meal trays from the passenger
Duty free goods
Immigration cards
Preparing the cabin for landing.
During this time you must also remember to check the toilets every 20 minutes to make sure that they are clean and stocked up. Deal with a number of questions and queries and most importantly maintain the safety and comfort for all of the passengers.
LANDING
You now take your seats for landing. Once landed you say goodbye to the passengers and then prepare the aircraft for its return journey back home to XXX. (This is referred to the turnaround).
Duties to include are restocking the bars for the drinks service, restock and check the catering, restock all the toilets, take out any rubbish from the seat pockets and ensuring all passengers have reading literature i.e. airline magazine, safety card, in-flight sales brochure and a sick bag. Before your new passengers board you will have to complete a security check to ensure no one has left any suspecting packages on board as this is obviously taken very seriously. Last but not least check your appearance before the new passengers arrive. The passengers arrive so once again you have to greet them and assist where needed. When they are all seated its time to begin the same emergency briefing and cabin service all over again!
LANDING AT TERMINATING STATION.
Once you have landed back at your base airport and the passengers have disembarked, its time to go back to the brief room to count the money and to make sure that the amount of goods sold throughout the flight balances with the amount of cash you have taken.
Once this has been done its time to check your file for any changes to your future flying programme and then you are free to go home. Congratulations you have completed a thirteen-hour day and you will feel like you have walked to xxx and back! GOODNIGHT!
Tuesday, February 19, 2008
Will this ever happen to SIA??
JAL cabin crews sue over personal info
Kyodo News
Some 190 current and former cabin attendants of Japan Airlines Corp. and their union sued the airline and its largest labor union Monday, claiming their personal information was collected without their consent.
Cabin attendants of Japan Airlines Corp. enter the Tokyo District Court to file a suit Monday against the carrier and its largest labor union for gathering their personal data. KYODO PHOTO
Seeking some ¥48 million in compensation, the plaintiffs argue that the largest JAL union violated their human rights by collecting information on some 9,800 employees, including their political beliefs, medical records, family status and physical descriptions...hit here to continue.
Kyodo News
Some 190 current and former cabin attendants of Japan Airlines Corp. and their union sued the airline and its largest labor union Monday, claiming their personal information was collected without their consent.
Cabin attendants of Japan Airlines Corp. enter the Tokyo District Court to file a suit Monday against the carrier and its largest labor union for gathering their personal data. KYODO PHOTO
Seeking some ¥48 million in compensation, the plaintiffs argue that the largest JAL union violated their human rights by collecting information on some 9,800 employees, including their political beliefs, medical records, family status and physical descriptions...hit here to continue.
A statement from SIA
SIA_VPPublicAffairs
February 17, 2008 Sunday, 04:29 PM
--------------------------------------------------------------------------------
Some people have reached all sorts of conclusions in this forum. However, permit me to explain the comment was made in response to a question concerning proceedings before the courts.
Singapore Airlines abides strictly by the sub-judice convention; that is, we do not publicly discuss matters before the courts, in particular when the Airline is not, formally, a party to the case.
However, in general terms, let me put firmly on record that Singapore Airlines adopts a zero tolerance approach to assaults on our staff in the course of their duty. Where an allegation is made, the Airline will support a decision by the staff member to refer the complaint to police (noting it is a personal decision as to whether they do so), and we will also provide reasonable support to staff to seek other remedies in the event a prosecution cannot be made.
We do have established policies in place to support affected staff, which were developed jointly with our staff unions. The one thing I will say about this particular case is that these policies were followed in full. I am sorry that some readers may have drawn an alternative view from our need to abide by the sub-judice convention.
However, I hope also that I have clarified some of the conclusions that various forum participants have erroneously come to about how Singapore Airlines deals with such cases.
Stephen Forshaw
Vice President Public Affairs
Singapore Airlines
Above is from VP SQ Public Affairs to those who were and still are bashing SIA over the "slapping" incident in the ST forum.
February 17, 2008 Sunday, 04:29 PM
--------------------------------------------------------------------------------
Some people have reached all sorts of conclusions in this forum. However, permit me to explain the comment was made in response to a question concerning proceedings before the courts.
Singapore Airlines abides strictly by the sub-judice convention; that is, we do not publicly discuss matters before the courts, in particular when the Airline is not, formally, a party to the case.
However, in general terms, let me put firmly on record that Singapore Airlines adopts a zero tolerance approach to assaults on our staff in the course of their duty. Where an allegation is made, the Airline will support a decision by the staff member to refer the complaint to police (noting it is a personal decision as to whether they do so), and we will also provide reasonable support to staff to seek other remedies in the event a prosecution cannot be made.
We do have established policies in place to support affected staff, which were developed jointly with our staff unions. The one thing I will say about this particular case is that these policies were followed in full. I am sorry that some readers may have drawn an alternative view from our need to abide by the sub-judice convention.
However, I hope also that I have clarified some of the conclusions that various forum participants have erroneously come to about how Singapore Airlines deals with such cases.
Stephen Forshaw
Vice President Public Affairs
Singapore Airlines
Above is from VP SQ Public Affairs to those who were and still are bashing SIA over the "slapping" incident in the ST forum.
An email from a SQ CCE retiree
Hello,
I did not check but would assume everyone receiving this is a retiree from SIA or is still working in the Company.
We all know how the Company would go after any passenger who abuses the cabin crew or any other staff for that matter.
The posting of 'commandoleaderfirstclass" is just full of SIA bashing. Take for example that collection of headphones WITH the plastic. Cabin Crew would know that the plastic bags are not recycled and are collected not for the reason given by the writer.
I am sure most of you would have read that response in the Today about the Company not making comments on a subjudice case, a case still being tried in court.
Best regards,
Peter
I did not check but would assume everyone receiving this is a retiree from SIA or is still working in the Company.
We all know how the Company would go after any passenger who abuses the cabin crew or any other staff for that matter.
The posting of 'commandoleaderfirstclass" is just full of SIA bashing. Take for example that collection of headphones WITH the plastic. Cabin Crew would know that the plastic bags are not recycled and are collected not for the reason given by the writer.
I am sure most of you would have read that response in the Today about the Company not making comments on a subjudice case, a case still being tried in court.
Best regards,
Peter
Monday, February 18, 2008
What's wrong with you guys?
Don't know "head nor tail" about the "slapping of the stewardess" case but simply jump on the kiasu bandwagon and run down your own national airline!
Maybe that SIA fellow who said it was a "personal matter" did not mean it like the way you guys figure it out to be. The two words just mean the case is before the court and SIA would not and could not comment.
It is absurd to think that a respectable company like Singapore Airlines would condone any act of violence or assault against its staff? Think again and think hard before jumping to your own conclusion.
You people are trying to bring our national airlines to its knees,I noticed. Today there is another apology dished out by SIA to that "Jakarta" case in the Straits Times. Before this ,there was the case of that passenger Tan who complained bitterly against a leading stewardess for not giving her father who could not even speak English,an English newspaper right away. Then there was this "slapping of the stewardess" case which is now before the court.
SIA had apologised,apologised and apologised....so what's next? Blood??
Maybe that SIA fellow who said it was a "personal matter" did not mean it like the way you guys figure it out to be. The two words just mean the case is before the court and SIA would not and could not comment.
It is absurd to think that a respectable company like Singapore Airlines would condone any act of violence or assault against its staff? Think again and think hard before jumping to your own conclusion.
You people are trying to bring our national airlines to its knees,I noticed. Today there is another apology dished out by SIA to that "Jakarta" case in the Straits Times. Before this ,there was the case of that passenger Tan who complained bitterly against a leading stewardess for not giving her father who could not even speak English,an English newspaper right away. Then there was this "slapping of the stewardess" case which is now before the court.
SIA had apologised,apologised and apologised....so what's next? Blood??
Sunday, February 17, 2008
Not easy to be a cabin crew.
Referring to the Straits Times published today (Sunday 17 Feb.) on an article concerning the slapping of a stewardess by a passenger recently,one steward even testified he was groped by a male passenger while serving him. This sort of things happened to male crew without being reported.On the other hand many cases of stewardesses being molested were reported to the police and the culprits were dealt with by the law.
Incidences of cabin crew being slapped,punched,kicked,spat at and verbally abused by passengers were not uncommon. The question is why do these passengers turned aggressive and abusive on the flights?
Anyone has the answers? Could you email me if you think you have the answers to my question?
The stewardesses interviewed by the ST stated that they do need to be careful when talking to the passengers. One even went to the extend to say that if possible she would not even want to have "small talks" with her passengers. There is always this fear when doing PR ( airline terminology for public relation or chatting with passenger)because one never know one had said the right thing or the spouses of the passengers may be jealous. Somehow,the airlines expects its cabin crew to do PR with their passengers. This is one of the criterion in the crew's appraisal.
Like Chinese saying " do also die, don't do also die", the crew are always in a difficult position.
Incidences of cabin crew being slapped,punched,kicked,spat at and verbally abused by passengers were not uncommon. The question is why do these passengers turned aggressive and abusive on the flights?
Anyone has the answers? Could you email me if you think you have the answers to my question?
The stewardesses interviewed by the ST stated that they do need to be careful when talking to the passengers. One even went to the extend to say that if possible she would not even want to have "small talks" with her passengers. There is always this fear when doing PR ( airline terminology for public relation or chatting with passenger)because one never know one had said the right thing or the spouses of the passengers may be jealous. Somehow,the airlines expects its cabin crew to do PR with their passengers. This is one of the criterion in the crew's appraisal.
Like Chinese saying " do also die, don't do also die", the crew are always in a difficult position.
Saturday, February 16, 2008
Don't lose heart cos SIA is still a good employer
To an accusation that I am siding SIA blindly regarding the case of the stewardess being slapped by a passenger,I have this to say : I am not! I know what I am saying. SIA had help most of the victims of abused by sending them for counselling at SIA's expense. SIA had also pledge to foot the legal bills if the civil suit was unsuccessful ( all cases were successful eg. the steward who was punched,the stewardess who was spat at and others)
SIA is a good employer so don't lose heart. Some employees and ex employees do not appreciate the kindness and generosity of this airlines because they had never work with other companies before. They should try working for other companies and they would then appreciate SIA.
Many of my former colleagues are still bitter with SQ for letting them "go". This "go" or early retirement cost the company a few million dollars ,at a time when SIA was losing a few million bucks A Day during the SARS period of 2003. I understand SIA had to "borrow" to pay us the gratuities.
My ex colleagues were paid an average of 200K each with free and discounted travel for them and their spouses till the day they died.
All of us were given share options right till the year 2008.Most of us sold our shares recently when SIA surged to more than S$18. Each one made and average of 18K.
Well not all of my colleagues opted for the early retirement. They are a number of them still on SIA payroll to this day. I hope those who remain still appreciate SIA.
Which company in S'pore reward all their 15,000 staff with a 6.07 month bonus last year? A captain's bonus averaged 90k, an inflight supervisor 18K,a stewardess 9k,a SVP perhaps 120k(a guess cos SVP salary is "confidential" but others not confidential...ah BIG deal!) and me zero...hahaha but seriously speaking SIA is a very generous employer.
When a crew was hospitalised he or she stayed in the first class ward with specialist care whether in Singapore or abroad. One IFS who was hospitalised in Honolulu some 20 years ago for a heart attack cost the company 200k. Many others who were chronically sick were given the best medical care.(things have changed a little bit now )
The initial offer of compensation for the next of kin of crew who died in the SQ 006 crash was US$400,000 but was rejected and settled for much more,perhaps a million S$.
The agreement with the union was S$75k for the next of kin.
Free and unlimited discounted travel on SQ and other airlines for self spouse and children,scholarships,bursaries for employee's children, subsidised chalets in S'pore and Malaysia, generous bonuses,club house,car and housing loans,share options, etc etc are being extended to the employees.
I may be "blinded" but if any of you out there knows of a better and more generous company please let me know.
Pssst below is a copy of my ex colleague's interview with a local newspaper 2 years ago:
They had to mend their broken rice bowls
18 April 2006
Mr Nadarajah Wijaykumar
56 when he was retrenched
SIA cabin crew trainer
HE was offered the golden handshake by Singapore Airlines (SIA) in June 2003 and he took it.
It was a painful move which Mr Nadarajah Wijaykumar, 59, now regrets.
He said: 'It was sad how it came up so suddenly and how we took the decision without the time to ponder over it. I had four to five days to consider it, after having worked there for 35 years.'
Mr Wijaykumar was a cabin crew trainer with SIA then.
Looking back now, he said it was not 'the right decision'. Then, it was hard to say no to $150,000 in benefits, equivalent to 25 months of his pay.
He thought it would be better to look for 'greener pastures'.
So he accepted early retirement, together with 16 colleagues from the Crew Performance Department.
He used to earn about $6,000 per month, with a flight allowance of up to $2,000.
But finding a job in another airline was tough. 'Budget airlines were not looking for trainers for inflight services and not all airlines carry out extensive crew training like SIA,' he said.
'Besides, I'm very specialised - in cabin crew training.'
He gave up his Mercedes-Benz after car expenses ate into his savings. For 10 months, he went without a car, but found that the family's taxi fares exceeded expenses on the car. He now drives an old car .
The outstanding housing loan for his private property in Yio Chu Kang is now paid for by his wife, a 51-year-old secondary school teacher.
It pains him that he is 'not bringing home the bacon like he used to', which causes 'minor hiccups now and then' within the family.
SIA had been his only employer since he joined it at 21. Starting out as a crew member, he moved up the ranks to become a trainer in 1978.
When he retired, he had 200 cabin crew under his charge. His team was responsible for training the iconic Singapore Girl, which has become synonymous with SIA.
After leaving SIA, he became an administrative manager at his friend's company for three to four months. He didn't enjoy the desk-bound job.
He is now a principal trainer with The Teaching Company, which specialises in inflight and ground staff training. His last assignment was with the Royal Brunei Airlines.
He is paid per project.
A month and a half ago, he was in Kazakhstan to make a presentation to national carrier Air Astana. If the company clinches the deal, he may be stationed there for up to a year.
Source: http://newpaper.asia1.com.sg/printfriendly/0,4139,105180,00.html
SIA is a good employer so don't lose heart. Some employees and ex employees do not appreciate the kindness and generosity of this airlines because they had never work with other companies before. They should try working for other companies and they would then appreciate SIA.
Many of my former colleagues are still bitter with SQ for letting them "go". This "go" or early retirement cost the company a few million dollars ,at a time when SIA was losing a few million bucks A Day during the SARS period of 2003. I understand SIA had to "borrow" to pay us the gratuities.
My ex colleagues were paid an average of 200K each with free and discounted travel for them and their spouses till the day they died.
All of us were given share options right till the year 2008.Most of us sold our shares recently when SIA surged to more than S$18. Each one made and average of 18K.
Well not all of my colleagues opted for the early retirement. They are a number of them still on SIA payroll to this day. I hope those who remain still appreciate SIA.
Which company in S'pore reward all their 15,000 staff with a 6.07 month bonus last year? A captain's bonus averaged 90k, an inflight supervisor 18K,a stewardess 9k,a SVP perhaps 120k(a guess cos SVP salary is "confidential" but others not confidential...ah BIG deal!) and me zero...hahaha but seriously speaking SIA is a very generous employer.
When a crew was hospitalised he or she stayed in the first class ward with specialist care whether in Singapore or abroad. One IFS who was hospitalised in Honolulu some 20 years ago for a heart attack cost the company 200k. Many others who were chronically sick were given the best medical care.(things have changed a little bit now )
The initial offer of compensation for the next of kin of crew who died in the SQ 006 crash was US$400,000 but was rejected and settled for much more,perhaps a million S$.
The agreement with the union was S$75k for the next of kin.
Free and unlimited discounted travel on SQ and other airlines for self spouse and children,scholarships,bursaries for employee's children, subsidised chalets in S'pore and Malaysia, generous bonuses,club house,car and housing loans,share options, etc etc are being extended to the employees.
I may be "blinded" but if any of you out there knows of a better and more generous company please let me know.
Pssst below is a copy of my ex colleague's interview with a local newspaper 2 years ago:
They had to mend their broken rice bowls
18 April 2006
Mr Nadarajah Wijaykumar
56 when he was retrenched
SIA cabin crew trainer
HE was offered the golden handshake by Singapore Airlines (SIA) in June 2003 and he took it.
It was a painful move which Mr Nadarajah Wijaykumar, 59, now regrets.
He said: 'It was sad how it came up so suddenly and how we took the decision without the time to ponder over it. I had four to five days to consider it, after having worked there for 35 years.'
Mr Wijaykumar was a cabin crew trainer with SIA then.
Looking back now, he said it was not 'the right decision'. Then, it was hard to say no to $150,000 in benefits, equivalent to 25 months of his pay.
He thought it would be better to look for 'greener pastures'.
So he accepted early retirement, together with 16 colleagues from the Crew Performance Department.
He used to earn about $6,000 per month, with a flight allowance of up to $2,000.
But finding a job in another airline was tough. 'Budget airlines were not looking for trainers for inflight services and not all airlines carry out extensive crew training like SIA,' he said.
'Besides, I'm very specialised - in cabin crew training.'
He gave up his Mercedes-Benz after car expenses ate into his savings. For 10 months, he went without a car, but found that the family's taxi fares exceeded expenses on the car. He now drives an old car .
The outstanding housing loan for his private property in Yio Chu Kang is now paid for by his wife, a 51-year-old secondary school teacher.
It pains him that he is 'not bringing home the bacon like he used to', which causes 'minor hiccups now and then' within the family.
SIA had been his only employer since he joined it at 21. Starting out as a crew member, he moved up the ranks to become a trainer in 1978.
When he retired, he had 200 cabin crew under his charge. His team was responsible for training the iconic Singapore Girl, which has become synonymous with SIA.
After leaving SIA, he became an administrative manager at his friend's company for three to four months. He didn't enjoy the desk-bound job.
He is now a principal trainer with The Teaching Company, which specialises in inflight and ground staff training. His last assignment was with the Royal Brunei Airlines.
He is paid per project.
A month and a half ago, he was in Kazakhstan to make a presentation to national carrier Air Astana. If the company clinches the deal, he may be stationed there for up to a year.
Source: http://newpaper.asia1.com.sg/printfriendly/0,4139,105180,00.html
Friday, February 15, 2008
SIA did help its crew in the past.
People are just having nothing better to do than to make mountains out of molehills. Singaporeans are the most guilty when it comes to finger pointing.Look at what is going on in the forums and blogs regarding the case of a SIA stewardess who was slapped by a passenger's wife.
In the past,SIA did press charges against male passengers who molested the stewardesses. As for the case of the stewardess being slapped, SIA let the stewardess the opportunity to sue the passenger. Had SIA press charges against the passenger,it may not be a good case for the stewardess to sue. Surely, SIA is thinking for the good of the stewardess.
I believe that if the stewardess did not win the suit,the cost would be borne by SIA. Hey have some faith in our national carrier!
In the past,SIA did press charges against male passengers who molested the stewardesses. As for the case of the stewardess being slapped, SIA let the stewardess the opportunity to sue the passenger. Had SIA press charges against the passenger,it may not be a good case for the stewardess to sue. Surely, SIA is thinking for the good of the stewardess.
I believe that if the stewardess did not win the suit,the cost would be borne by SIA. Hey have some faith in our national carrier!
Thursday, February 14, 2008
Ang Moh airline for stinkaporeans!
Stinkaporeans who complain like hell about the services of our national carrier should fly the above airline. Perhaps U would have to pay additional charges for the newspapers for your parents....hahaha.
Wednesday, February 13, 2008
It is about time that abused crew sue their passengers.
Singapore's Straits Times today reported a Singapore Airlines flight stewardess suing a passenger's wife for slapping her on a flight to Japan last year.
It is time that the crew take to task those abusive and violent passengers. I hope the court would take a serious view of such cases of assault or violence towards the service providers.
As the matter is before the court,I would not want to comment further.
In the past,during my 35 years of flying with SIA, I had also been threatened and abused by passengers. In the old days,we were discouraged from filing police reports against abusive and violent passengers. We were told to "close one eye". It is not so these days as younger crew are better informed,bolder and not as "hungry" as we were back then in the 1960s through the 1980s.
It is time that the crew take to task those abusive and violent passengers. I hope the court would take a serious view of such cases of assault or violence towards the service providers.
As the matter is before the court,I would not want to comment further.
In the past,during my 35 years of flying with SIA, I had also been threatened and abused by passengers. In the old days,we were discouraged from filing police reports against abusive and violent passengers. We were told to "close one eye". It is not so these days as younger crew are better informed,bolder and not as "hungry" as we were back then in the 1960s through the 1980s.
SIA capt. fined at Adelaide for possessing pornographic material.
Today's Straits Times reported a SIA capt being fined for bringing into Australia his laptop containing pornographic material.
So what's the big deal? Porno pictures or movies being downloaded onto one's computer is an offence then almost all computers and laptops owners in the world would be guilty too!
Aussie authorities checked and fined SQ and MAS crew. How about ang moh airline crew?
Are they clean?
The Aussies to me seems like being racists. Ask any non ang mohs and they would agree with me.
Don't forget I was a crew too and had been in and out of Australia and had been subjected to bias treatment as compared to ang moh crew from ang moh airlines.
I just hope Obama( a black American) becomes the next USA president!
So what's the big deal? Porno pictures or movies being downloaded onto one's computer is an offence then almost all computers and laptops owners in the world would be guilty too!
Aussie authorities checked and fined SQ and MAS crew. How about ang moh airline crew?
Are they clean?
The Aussies to me seems like being racists. Ask any non ang mohs and they would agree with me.
Don't forget I was a crew too and had been in and out of Australia and had been subjected to bias treatment as compared to ang moh crew from ang moh airlines.
I just hope Obama( a black American) becomes the next USA president!
Tuesday, February 12, 2008
Saturday, February 09, 2008
Argue it out !
A pax called Ms. Tan slammed SQ for the rudeness of it's crew and the DVP of SIA cabin crew had apologised but the saga drags on......click here to read or participate.
Hand phones or Mobile phones
Sunday, February 03, 2008
boh tong lazy long time no tell juicy stories hor?...continues..
Each time JJ sent Jenny to the airport for her "business" trip, he would drool over the SQ stewardesses in their sexy Balmain Kebaya. He had made a few friends with them but would not dare to venture beyond the casual friendship. JJ knew Jenny would be mad with him should she found out he had affair with any women. JJ also knew Jenny had hired a platoon of private detectives to watch him. He was a precious commodity to Jenny for no men could satisfied her sexual pleasure as much as him. The "others" were merely clients whom she would made suckers of them.
One fine day, with cunning planning, JJ managed to become a steward but it wasn't long before Jenny found out. She was so mad with him that she almost had him beaten up by some hired professional thugs.
He was forced to resign from his stewarding post and Jenny paid the bond on his behalf.
Being forced to leave his new found job and the gossips he had to endure, JJ packed up and ran off to a far off land. He was branded as a parasite,a blood sucker, a mean jigolo bla bla by Jenny's friends and clients so much so that he could not take it anymore.
No one knew where JJ was. Jenny hired professionals to track JJ down but without much success. From Malaysia to Australia and Europe,the hired professionals went about trying to trace JJ. No one knew where JJ was,not even his close friends and relatives.
A year had passed and still there was no news of JJ's whereabouts. How did JJ disappear without a single trace? Was he killed or did he run off with another woman were the questions that kept coming back to Jenny's mind. No one really knew where JJ was? Do you have any info on his whereabouts? To this day, Jenny's reward of 50k still stands if anyone has any info leading to the discovery of JJ.
One fine day, with cunning planning, JJ managed to become a steward but it wasn't long before Jenny found out. She was so mad with him that she almost had him beaten up by some hired professional thugs.
He was forced to resign from his stewarding post and Jenny paid the bond on his behalf.
Being forced to leave his new found job and the gossips he had to endure, JJ packed up and ran off to a far off land. He was branded as a parasite,a blood sucker, a mean jigolo bla bla by Jenny's friends and clients so much so that he could not take it anymore.
No one knew where JJ was. Jenny hired professionals to track JJ down but without much success. From Malaysia to Australia and Europe,the hired professionals went about trying to trace JJ. No one knew where JJ was,not even his close friends and relatives.
A year had passed and still there was no news of JJ's whereabouts. How did JJ disappear without a single trace? Was he killed or did he run off with another woman were the questions that kept coming back to Jenny's mind. No one really knew where JJ was? Do you have any info on his whereabouts? To this day, Jenny's reward of 50k still stands if anyone has any info leading to the discovery of JJ.
Saturday, February 02, 2008
boh tong lazy long time no tell juicy stories hor?
Aiya don't be so quickly disappointed la cos BT still has plenty juicy juicy stories to tell. BT after 35 years of flying how to run out of stories hor? BT "tarek harga"(play hard to get) a bit la and hopefully more ppl will apprecaite what he does.
Ok Ok the following story was about a young flight steward whose case BT knew intimately. This happened about 10 years ago. The steward concerned was "JJ".
Before JJ became a steward, he had a girlfriend called Jenny. She was voluptous and awesome looking but a little older than JJ. Jenny was a high class social escort somewhat like a prostitute. Jenny was 30 and JJ was 22 when they met.
For a year, JJ lived with Jenny in her luxurious apartment in prime district of Orchard Road. JJ was not working and lived off the earnings from Jenny. Her fees were indeed very high compared to most prostitutes. She once spent a night with a "Prince" and was rewarded with a 50k ang pow(gift). Jenny lived up to her reputation amongst her peers as the "Queen of All". She was easily a multi millionairess, making money from her regular rich clients and multiplying them in her investments in stocks and shares,properties and others.
Jenny was outstanding in her profession and was the best social escort at that time. She was also kept by wealthly men who loved her to bits. However, all those men were suckers to her for her heart belonged to only one guy and that was JJ.
JJ in his own way was an excellent lover to Jenny. JJ would do anything to please Jenny,whether it was sex or drinking with her all the time or run all kind of errands for her. In return for pleasing her, Jenny was extremely generous to JJ eg. for one of his birthdays, he was rewarded with a brand new Porsche.
BT takes a break now and will continue soon ok?
Ok Ok the following story was about a young flight steward whose case BT knew intimately. This happened about 10 years ago. The steward concerned was "JJ".
Before JJ became a steward, he had a girlfriend called Jenny. She was voluptous and awesome looking but a little older than JJ. Jenny was a high class social escort somewhat like a prostitute. Jenny was 30 and JJ was 22 when they met.
For a year, JJ lived with Jenny in her luxurious apartment in prime district of Orchard Road. JJ was not working and lived off the earnings from Jenny. Her fees were indeed very high compared to most prostitutes. She once spent a night with a "Prince" and was rewarded with a 50k ang pow(gift). Jenny lived up to her reputation amongst her peers as the "Queen of All". She was easily a multi millionairess, making money from her regular rich clients and multiplying them in her investments in stocks and shares,properties and others.
Jenny was outstanding in her profession and was the best social escort at that time. She was also kept by wealthly men who loved her to bits. However, all those men were suckers to her for her heart belonged to only one guy and that was JJ.
JJ in his own way was an excellent lover to Jenny. JJ would do anything to please Jenny,whether it was sex or drinking with her all the time or run all kind of errands for her. In return for pleasing her, Jenny was extremely generous to JJ eg. for one of his birthdays, he was rewarded with a brand new Porsche.
BT takes a break now and will continue soon ok?
Subscribe to:
Posts (Atom)
