Many have told me about the decline in SIA's inflight service.They said CC are not like they used to be. I hate to believe that they are correct.I sincerely hope they are wrong. Examples they gave were: not helpful during boarding in the stowing of paxs' hand carried baggage,lacking in smiles,do not do PR with paxs who were not watching movies and who were bored,does not take the initiative to collect and re-distribute the limited newspaper/magazines for other paxs,does not serve drinks as often as before during the lull period, disappears after the meal services,IFS does not visit the economy class,crew talked loudly among themselves etc etc.....
What have gone wrong if the feedback is true? Is it the attitude of the new generation of crew or is it due to poor training and monitoring?
A friend of mine told me that on one of his flights with SQ,a senior steward who was a head taller and about 30 years younger than him stood a meter away from him while he was struggling to stow his baggage. No assistance nor efforts was shown towards my friend who incidentally had an injured arm.
He also told me this steward served him coffee in a stained cup.Throughout the flight,this guy don't even talked to any pax except a pretty looking lady.
There were other feedback but I choose not to blog about them lest I step on people's toes