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Does the co. care for the crew?

As a cabin crew do u rejoice when pax load is heavy?

Tuesday, 1 December 2009

Advice from an ex cabin crew



I am an ex crew.

The work that cabin crew do is admirable. It takes a lot of energy and planning, even to just serve a tray of drinks.
Things like looking out for bits and pieces of plastic that is left inside the plastic cups, before pouring water etc.. looking out for other crew members while opening compartments because the galleys are very compact.
Ensuring that the plastic cups are aligned and sitting squarely on the tray. Looking out for blankets that may trip you as you proceed out into the cabin. Turning around carefully, so as not to bump into anything or anyone and spilling the whole tray.

To any non-crew, this all sound trivial, as they are unaware of the work environment.

Nonetheless, I suggest that crew should plan their exit from the airline.
The employment scene outside of the airline is just as good. In fact, you may get far better recognition and career prospects than staying where you are.
Your drive and passion that you have while serving at 30,000 feet and walking all the way to SYD, tolerating the nonsense from demanding pax, is exactly the same quality that will propel you to a satisfying outcome.
And, yes, you will get more than $3800 nett. sometimes with less working hours and less hassel in getting that hard earned ticket to Rome or Mexico.. without being treated as 2nd class baggage by balloting and begging to get leave using your leave points.

But, ( there is always a but ) if you feel comfortable with the predictable turnarounds, the leave balloting, the management style of pushing the envelope, the annual SEP tests, the anxiety of taxi pick ups at 5am, the curt, in-your-face style of Control centre.... then by all means, stay!

And, in that case, shut up and accept your fate, accept whatever the Union has arranged and stop gripping!

Its not the end of the world if you do not have free tickets to travel annually! its not the end of the world if you cannot shop at the 100Yen shop and it is not the end if you cannot eat pizza/spaghetti in FRA.

The world outside of the airline is equally exciting, if not more.
You were attracted by the bright lights and the allure of being a cabin crew.You got in, you experienced it. Its a feather in your cap. Time to move on to new challenges... to stay on might dull your sense of adventure and your spirit of enterprise.

I know, because, I have: been there
done that. $3800 to stay? right.
and you will leave if you get more or equal to that?
In that case, you better stay.. since money is prime for you.

I am advocating that crew should leave because the airline is NOT going to shelter you for life.
Neither is the next employer.
It is your drive and passion that got you into the airline, and so, before that runs out, leave and establish your worth where it will be rewarded... instead of waiting for the Union or Management to reward you! Is this so difficult?

I would like to thank BT for the opportunity to use your blog to post my views.
Thank you and have a merry xmas, and jolly time with all you hold close..

Best wishes also to all crew..!

BT: Well said and thank you very much for your contribution

42 comments:

Anonymous said...

Very well said. A remarkable & constructive stand. BT, U should try to adopt such stand instead of "Siding" any party.

Dilemma said...

Very good advice.BT need yr advice & the advice of the ex-crew.I am a 36 yr old LS with 02 young kids & a poly graduate.Have elderly parents to take care of, mortgage on my small condo,no car,wife is a full-time homemaker.I yearn to leave the airline.Not much saving as when new flying was taking care of siblings in their education.I desperately yearn to leave but afraid cannot make ends meet.What both of you advice??

I m leaving Soon said...

Bro, U cannot leave now. Ur financial commitment is too high. Work hards toward being a CIC, which will ease off part of the stress.

However, do plan for ur exit. It might be 10 years later.

Ask urself this, at 46 when u leave SQ, presume u are already a CS, what edge do u hv to compete with the younger executive over a job?

Upgrade urself academically, at least get a degree in any field which might of interest to u. I know flying, studying and & taking care of 2 young kids & elderly is going to be very tough for u, but u need to try or else u will still ponder the same qns many yrs later.

boh tong said...

well said u must not leave now..wait till ur commitment is over then venture out. Meanwhile try n save $$ n start something later..look for opportunity eg Fish & Co owners were from SIA too.

Guide said...

Think out of the box.

A) what do YOU want in YOUR life?

Reframe.

B) What else can I do to achieve it?

Prepare

Not everything is solved with money
Not everything is solved with education

Everything is dependent on attitude

Yes, you are in a very precarious position.
Elderly parents.
Young children.
Single income.

Some options:
A) Aim for next rank with 100% focus ( watch your back though)
B) Persuade spouse to begin work
C) Excercise financial prudence.
( keep expense low, but dont torture yourself!.. like eating instant noodles and offloading bread etc.. you may lose your only job.
D) stay fit & healthy

You are not the only one in this position. There are many like you inside & outside CC.

What will you have when you reach 45years?
Experience in supervising
Experience in decision making
Experience in appraisals
Experience in customer care
Experience in different cultures
Experience in Teamwork
Experience in Life & Parenting

All this is useless within the airline because 6000 others have it too.

It becomes extremely valuable OUTSIDE the airline.

Question is:
will you dare take the leap of faith within yourself to use all you know to further your dreams and passion outside of the airline?
It is outside that will appreciate your efforts the most.
Among other "ordinary" people, you will shine like a gem.

In the airline, you are among many others who also shine.. the management will be blinded... too many stars.

But please stay put. You are not ready to leap yet!

boh tong said...

wow it's been a long time since i hear of such sound advices (above la). Good work to whoever u may be.

Dilemma said...

Thank you all for the advice. Currently, I do not enjoy flying anymore and things have changed tremendously since the day I joined. There are too many rules & regulations now and this does not allow us to be creative. Also the people flying today are different. No more exchange of ideas,camaradie,taking care of each other, etc.I planned to leave next month but my family did not approve. I do not mind getting paid $1200. Thought of working in a foodcourt. I guess if I leave, I have to sell my condo, and to cut down my contribution to my parents. What you all say?? Any suggestion??

LS also... said...

Look for joy within yourself.
Change is never comfortable.

Yet, it is from change that new creations emerge.Plan your path.
Hasty decisions will also affect your loved ones.

Perhaps you may want to consider a slower transition time of about 6 months to a year. Your expectations of a lower pay is realistic. At the same time, you should have sufficient funds to last 1 year without any job or income.

Consider taking leave for 7days or more or change flights to have 3 or 4 off days to contemplate and unwind.. rosters are tight, workloads heavy and rules even more
restrictive. Thats life.
Deal with it. Move on.

Anonymous said...

Good advice guide or maybe also called the guru of modern day technic?

Anonymous said...

Is that my friend, Abraham??

Anonymous said...

Dear Dilemma,

Like you i'm in my thirties and have been with the company for over a decade. The decision to leave is a tough one as we're all stuck in our own comfort zone.

However over the years i've upgraded myself academically during the course of flying and fortunately for me i've just been headhunted by another company offering twice what SQ pays me (I'm talking abt basic + allowance all inclusive +++) and other perks and benefits that SQ can never match!!!

There is definately a market outside for us, its just that are we willing to take the leap of faith to explore the unknown...

I wish you all the best and best regards for all your future endevours whatever you decision may be....

Dilemma said...

Thank you.You have convince me.I think I go ahead with my intent of leaving next month even if my family disapprove.I think you are right in saying that there is a opportunity outside.However, I have to sought my financial obligations with the family this month.Will inform my parents that I cannot support them anymore and ask my wife & kids to tighten their belts and no more good food.Once again thank you lots.Will always remember your advice and words of encouragement.

My bags are packed said...

Yes, management see stars!

They are so engrossed with looking for faults and cost cutting, they do not see value in their own staff.
They feel very smug about being the number 1 company that all graduates have voted to work for. ( survey by job central ).

And it suits the executives just fine. They will focus on discipline and all ways to shave costs.. its an easier task compared to cracking the brain to motivate and retain good people.

If you look for dirt, you'll find it. But can you find the gem? the gold dust?.. you'll need special equipment. And they do not have that.

Thats why the service standards have slipped. The equipment used to manage people is ancient and the tools used are blunt. Many are now in survival mode. The thought process is focused on getting and staying out of trouble.

Mind you, its a great company from a shareholder perspective.

Its their people skills that sucks.
( and they do not realise that its the front line people that are key.)

Well, too bad. Its business as usual... demerit points, leave points, follow the book, watch your back and the motto has always been:

" Kiang Tzu Ho!... mai keh Kiang!!"

Anonymous said...

Dear Dilemma,

While i applaude your courage and determination to leave may i offer another suggestion.

Why dun u send out your resumes and secure a new job 1st before tendering your resignation?

As you currently have family commitments and would be unadviseable to just resign without the prospect of a new job at hand.

But rest assured that there are definately jobs out there for us.... i just flew with this FSS who recently tendered her resignation.
She's going marina bay sands to work in the hotel as one of their hotel managers her basic pay was already abt 4.5k. And if i didn't remember wrongly she only flew with SQ for 5 years!!!

So don't worry but dun jump the gun too.... secure a job before u quit SQ k :)

Regards....

Anonymous said...

Dear Dilemma

I share your sentiments , your pain and your agony.

Flying is never like it used to be. But you know what ? Life must go on and especially for someone like you with few heavy commitments and responsibilities.

Secure a job first before you clip your wings. True there many jobs available out there , some may pay so much more than our basic and all allowances added together and also there will be some that pays so little like our few turn arounds. So you are gambling !

Like the saying goes " A bird in hand is worth two in a bush" Go explore the outside world. I am sure if you can make it in CC you will make it out there. Like what some of my batch gals who are all career women often say " It's the same shit but just different smell" out there.

So all the best and enjoy !!

Love always
Matahari

Dilemma said...

Thank you for all the advice.I have sent my resume out.I have a job offer that is paying me $1800. Since I have only a diploma from a local polytechnic, I think the pay offered to me is fair. As someone here had said, no venture no gain. SO the sooner I leave, the better will be my career advancement. At my age & qualification I cannot be choosy if I want to venture out away from aviation. I just hope that my family, especially my old parents would understand and tolerate the cut back in their expenditure and that they can change their standard of living. Wish me luck. Next month, I will be a new person. God Bless.

Anonymous said...

All the best !!! You may find it hard to adjust especially with your new take home pay. Make some adjustments and I am sure you will cope.

I am sure if you stay focus and work hard , the sky is your limit. Make the best of what you have learn while flying and use it to your full advantage.

I wish you all the best. I am sure we are gonna miss one more talent on board.

Love always
Matahari
The lady in kebaya is with you !

Anonymous said...

Well Done Dilemma!!
Screw SIA, CC has probably the worst management in the world.. led by who else TPT.. ever since he took over, everything has been goin downhill.. brainwashin all the junior complex leaders hopefully to eliminate all the senior ones. this guy hates all you senior IFS n CS, so he creates disharmony among us.. terrible fella.. he will be punished by god eventually..

Anonymous said...

Hi Dilemma,
I wish all the best.

Anonymous said...

Hi Dilemma,
I wish all the best.

Anonymous said...

Those of you who have flown for more than 5 years, its time to leave.
Let others have the chance of "walking" to HKG and back.

How much do you earn in one hour?
Lets assume you take home $5000 a month. Thats 5000 / 30 days =$166 per day. Divide that with 24hrs 166/24= $6.94 per hr.

You can earn more than that outside.
Sitting on your backside, no walking and no kow-towing.
And probably work less hours too.

Anonymous said...

You can earn more than that outside.

Ya if u are bill gates or some hotshots!...don talk cock pls

OldChiefy said...

We keep hearing about the negative aspect of being a Cabin Crew.What about the positive side?Practically no body speaks or write about the Crew who through years of service in SQ have led a very very comfortable lifestyle.Kids studying overseas,house,condo or HDB fully paid.Not many loan liabilty,tidy nestegg.........See these folks,and I can very confidently said that we are the absolute majority,who (besides me)never come to BT blog to gripe!And we,yes,me including are the content and comfortable absolute majority!I may not retired as a multi-millionaire but today I can retire very reasonably comfortably until I am at least through my 80's.So for those who think you can do better outside od Cabin Crew,I bid you farewell and good luck!But most unfortunate that you are the vocal tiny minority.My parting advise is whatever and wherever you are earning your dough,be prudent in your expense and investment.

Anonymous said...

Happiness is more important than your salary.

Do not over commit to paying for your condo.

Should have plan when you are in your 20s.

Still not too late to get rid of the condo.

Every month to service your loan will dry you up.

Yes the up and coming IR Marina Sands you will see heaps of airline crew.

Familiar faces when everyone commence work.

One door shut 10 Doors open out there.

It's not the end of the world after leaving the airline.

As for those who choose to stay on for one reason or another, then good luck to you.

Karma

Anonymous said...

Allow me to part my 2 cents. NO matter what you do or plan to do , most importantly you must enjoy and be passionate about the work you are doing.

True , money is important especially in today's materialistic world. But it's not the end of it. What is important is you enjoy what you are doing. Flying has it's ups and down just like any job out there.

You may always think the grass is greener on the other side of the fence , but in reality it's very personal and subjective. I have many batch girls who have left the airlines and some are doing very well , some became home makers and some are just struggling to be happier. So there is no hard and fast rule to say you will be happier or miserable if you stay on in CC. But there is one thing most of them have to add , they miss the night stop and the bonding...but then again , in todays's COP and roster , it's anyone's guest what one can get out of the night stop and the bonding !!!

So enjoy while it lasts and make the best of everything. Nothing is forever .....

Love always
Matahari

Anonymous said...

"..., it's anyone's guest what one can get out of the night stop and the bonding !!!.."

Bonding?? Is it possible?? Yes, as one need to have b'fast, lunch, dinner..But then again, everyone want to be a lone ranger (own time, own target) and no one want to sacrifice a little bit to accomaodate one another.Well, this is the reality of flying now.This Bonding thing will die a natural death with the injection of more and more younger crew. CC culture will just be the thing of the past, where those who experiences it will look back and savour the good time of good company and good conversations.

Anonymous said...

Dear Dilemma, I am worried about u .... If today you are single,I am v supportive towards your decision. But you have a family to take care of, especially 2 kids . As you know education in Singapore is not cheap, let alone some other cost of living.. u may tighen the belts yourself but it is not fair doing that to your 2 lovely children. . As parents, we have the responsibility to ensure their well being..

No venture ,no gain . That is well said. But some will make you pay for it the rest of your life ..

After deduction of CPF, how much have you got ? And u have to work 5 days from 8-5 and plus 2 hours of transportation everyday .. by the time you reach home, you will be dead tired and you will not have time to spend with your lovely children..

Since you have made up your mind, I wish you ALL THE BEST. One day, (I pray it will not come !!!) if u have met any setbacks, please do not take it on your family. Remember the decision you made today..

Dilemma said...

Thank you for the well wishes.What made up my mind is when I read the advices of some which is posted here. Like one had said, there is more outside of aviation and do you want to retire as a crew? This propel me to make up my mind and though I have two minds and unsure that I can survive outside,I decided to take the plunge as I really don't know what is there outside.I really don't know whether my family and my parents can survive on the $1800 that I will get, compared to the $5000 that I am currently taking home.I hope they will forgive me if it turns out worst and bad & still stay with me.That is my fear.Only fate will decide.

Anonymous said...

Dear Dilemma,

I'm the Anonymous who said in my earlier post that i got headhuntered by an american company.

I'm actually very concern abt u leaving for a job that pays u only 1.8k. Would u like me to keep a lookout for u in my new company? I'm fairly sure we can get u at least 3-3.5k basic instead of just 1.8k.


If u would like me to help kindly post your email here and i'll contact u for your resume.

Regards,
Soon to be Ex Crew....

Anonymous said...

Anonymous said...
Dear Dilemma, I am worried about u .... If today you are single,I am v supportive towards your decision. But you have a family to take care of, especially 2 kids .

soon to be ex crew , you are the best of the best !!!! Wish you all the best in yr new career!

Ex crew

Anonymous said...

Dear Ex Crew,

Thanks for your well wishes and compliments! Its nothing just trying to help if i can .... no promises anyway.

Firmly believes in what goes around comes around, who knows i may be the one that needs help someday.... so if i can lend a hand why not ^_^


Regards,

Soon to be Ex Crew

Anonymous said...

Dear Dilemma,

Like you i'm in my thirties and have been with the company for over a decade. The decision to leave is a tough one as we're all stuck in our own comfort zone.

However over the years i've upgraded myself academically during the course of flying and fortunately for me i've just been headhunted by another company offering twice what SQ pays me (I'm talking abt basic + allowance all inclusive +++) and other perks and benefits that SQ can never match!!!

There is definately a market outside for us, its just that are we willing to take the leap of faith to explore the unknown...

I wish you all the best and best regards for all your future endevours whatever you decision may be....

Dear Dilemma
Read the posting above. Have faith. If he can make it, so do you. Never mind about those who are against your decision, even your family. There must be sacrifice for you to go on greener pasture (just hope that there is no more bigger shit out there to grow the pasture to make it greenrt).Heck your family. If they are together with you, they will stand by you even if you are earning $1800.They must also make sacrifices for your future. All the best and you make a right decision.

Anonymous said...

One door shut 10 Doors open out there.

It's not the end of the world after leaving the airline.

As for those who choose to stay on for one reason or another, then good luck to you.

Karma

dear dilemma
Above is another inspiring posting for you to internalise.No fear.

Anonymous said...

Quote
"Dear Dilemma
Read the posting above. Have faith. If he can make it, so do you......"

Hi hi Anonymous,
Hahahahaha... FYI i'm a she not a he ^_^ Cheers!!!

Regards,
Soon to be Ex Crew

Anonymous said...

Hi hi Anonymous,
Hahahahaha... FYI i'm a she not a he ^_^ Cheers!!!

Regards,
Soon to be Ex Crew

dear dilemma
i pity you.if its a He then i say go ahead with your decision.its a She,then you cannot be inspired by her with your potential $1.8k salary as its a different ball-game altogether wrt responsiblities.hear me, Do Not Quit yr present job as yr family will suffer.Do not be led by those in here.They won't be there to help when BIG SHIT befalls you and your family.Bite the bullet and stay in yr current job.Ride the tide for the sake of yr family & their lifestyles.

Anonymous said...

Quote

"dear dilemma
i pity you.if its a He then i say go ahead with your decision.its a She,then you cannot be inspired by her with your potential $1.8k salary as its a different ball-game altogether wrt responsiblities.hear me, Do Not Quit yr present job as yr family will suffer.Do not be led by those in here.They won't be there to help when BIG SHIT befalls you and your family.Bite the bullet and stay in yr current job.Ride the tide for the sake of yr family & their lifestyles."

Hi Anonymous,

No disrespect intended, ,may i just enquire what difference does it make be it that i am male or female?

The only matter of concern here is merely the growth and income potential of Dilemma outside of cabin crew?

If as a female can i double my income are u insinuating that male cabin crew are incapable of doing the same? if you're talking abt family obligations yes i agree that Dilemma shouldn't leave SQ for a job that pays him 1.8k but i seriously think with his years of experience in the airline he can do way better.

As Dilemma has lost the passion and love for his job, forcing him to stay on would be miserable for him. Hence i offered him the option of sending me his resume to help him get a better paying job.

In this time and age, your idea of gender discimination is appalling!

No offense intended just my 2 cents worth....

Regards,
Soon to be Ex Crew

Anonymous said...

Just for the record,there is no gender discrimination intended.It is just that with a steward who had been in the industry for so long & earning $1.8K, it will be water above his neck, what with family and elderly care.It is just not enough as compared to his current pay.He & all his family have to struggle to keep themselves afloat.As for a stewardesses, it is different.She have herself to take care of, & if married, the husband can chip in.I ask of you Dilemma not to take that plunge as I can forsee that your family will suffer, unless you can get a salary which match your current or more.That would be an upgrade.No matter what job you hold,there will always be unhappiness.Do not believe in the "grass is greener on the other side as you know why,because you need more SHIT (fertiser) to make the grass more greener".If you are single & unmarried, then you can take that plunge. Good luck.

Anonymous said...

Dear Anonymous,

I totally agree with what you said with regards to Dilemma's predicament, and your advice of him not leaving SQ for a Job that pays him 1.8k due to his family obligations.

However, i have to disagree on the part where you mentioned that " its different for a stewardess she only needs to take care of herself and if married husband can chip in"


Personally i know of many ladies who shoulders the responsibilty of the entire household expenditure by themselves. Even when married splits the burden of household expenses with their spouse evenly. Even when their other halfs make way more than they do.

I know that for a fact bcoz i'm one of them. Despite the fact that my husband makes way more than i do, i still insist on splitting the household expenses. Reason being equality!

The age old notion of "Oh you are a woman so can't take care of yourslf, get married and let a man support u" is SO PASSE!

I know i'll never be able to change the sterotypical mindset that's so deeply entrenched in many of you. I just needed to say this bcoz this is just how i feel.

For Dilemma, there has been many things said and advice given for you here.

At the end of the day, although i encourage u to take the leap of faith u have to take into consideration your circumstances and take a calculated risk. Not make any decision base solely on emotions.

I am leaving bcoz the new company is offering a pay that even if i stayed in SQ for another 10 years and become an IFS my salary will never come close to what they are offering NOW!

If they had offered me 1.8k like what you'll be expected to get if u leave SQ now, i wouldn't leave as well ...

Having said all that, we as outsiders can only say our piece the final decision is still yours to make.

Regards,
Soon to be Ex Crew

Anonymous said...

Soon to be ex crew, somehow i think i know who you might be. Let me know if this happens to be your initials... LKML

Anonymous said...

However, i have to disagree on the part where you mentioned that " its different for a stewardess she only needs to take care of herself and if married husband can chip in"


Personally i know of many ladies who shoulders the responsibilty of the entire household expenditure by themselves. Even when married splits the burden of household expenses with their spouse evenly. Even when their other halfs make way more than they do.

I know that for a fact bcoz i'm one of them. Despite the fact that my husband makes way more than i do, i still insist on splitting the household expenses. Reason being equality!

The age old notion of "Oh you are a woman so can't take care of yourslf, get married and let a man support u" is SO PASSE!..

I have no quarrels with your statement.I totally agree. But circumstances on Dilemma's case is different as he is the only breadwinner and the sacrifices he have to make will ruin his family. As for your situation, if you are earning $1.8K, I would assume that your the other half would try to help. Furthermore, the $$ you earn are for your own expenses, albeit, house expenditure and bills incurred on yourself. As for Dilemma, the burden of paying the whole expenses rest on his shoulder. Anyhow, it is an Asian value still existing that the male are supposed to out and bring back the bacon.Would a female be willing to marry a male who is unemployed? On the contrary, a male would be ever willing to marry a female who is unemployed.This is the Asian way.I wish the day will come when the majority of the male in our society can be unemployed, stay home, take care of the household whilst the female go out to work. Then we can safely say that our society had arrived in gender equality.

Anonymous said...

Dear Anonymous,

I totally respect your opinion and stand on this issue, and truely believes that you must be a very responsible man who takes great pain to provide for your family if i may add your wife must be a very blessed woman to have you as a husband.

The age old debate of gender equality is neverending and i seriously doubt that it'll ever be resolve at least in my life time.

In a bid to preserve the harmony and peace on this forum and not to further bore the readers i shall refrain from making further comments with regards to this issue.

I believe that both of us had the interest of Dilemma at heart when we posted in this forum, its just that unfortunately perhaps our stand on some issue differs.

However, i must still reiterate that i do agree with you on the issue that Dilemma should stay in SQ if his new job only pays him 1.8k for the sake and welfare of his family.

Have a blessed and great life ahead and my regards to your lovely family.

Soon to be Ex Crew

Anonymous said...

Quote "If you look for dirt, you'll find it. But can you find the gem? the gold dust?.. you'll need special equipment. And they do not have that."

Hi All,

I am an ex-staff who had many experiences in this company. I know how you feel because I had been there before. The management is not that irresponsible but some of them - YES they are very!.
Not to say some of the senior staff too.

I had learnt a lesson and that is that you can report harassment to HR if you were offended by customers or colleagues or mgt. Don't think you will truly help you out or investigate. But at least get some evidence first. SIA is a great company but some of those in charge are @@@@ing irresponsible!!! They will get their karmic debt in their next lives. I am stilling cursing them until today. Cheers!

Ex-Staff