Friday, October 30, 2009
Passing the cabin crew interview
During the first or for that matter all the rounds of interview (4 rounds in all)when asked to do a self introduction you do the following:
Imagine all the old fart interviewers are without their clothes...yes naked la!
Fix your eyes on them and visualise the females with their tits drooping down like old papayas (if at all theirs are that large..hehehe) As for the male interviewers imagine seeing them with their bananas all shrivelled up.
If you do the above it will surely put a big smile on your face.Some of you may even giggle and it will brighten your countenance.
Always remember SIA like to employ people who smiles alot,a little funny and humorous (like uncle here)Dun worry about making mistakes because SIA does not look for perfection but definitely look for funny people so they can make passengers smile too.
Disclaimer: boh tong does not guarantee that following his advice above will secure you the cabin crew job.
Striking a lottery.
They want my stories..hahaha
I stumbled upon your blog and would like to meet up ( BT: think so easy to meet up with me ah) to speak about the possibility of working together on a project.
My contact details are below.
Kindly give me a call at your convenience.
Regards,
Wednesday, October 28, 2009
A weirdo supervisor
Monday, October 26, 2009
Away from union politics.....
Saturday, October 24, 2009
Interesting reply
No comparison:
A) Pilots join with long term career prospects laid before them.. till 60yrs. Cabin crew: 5 year terms etc.
B) They are all same gender. cabin crew: Male+ Female+ Undecided
C) They are smaller in number.
about 1000+ cabin Crew: 6000+
D) They have VERY DEFINED ROLES with VERY CLEAR duties.. and they are supported by LEGAL structure.
Cabin Crew: I report you, you report me... we report police, MP,Straits Times... etc
E) They are executives. Cabin Crew: rank & file
F) They are represented by independant elected representatives... NOT AFFILIATED WITH NTUC. Cabin Crew: whoever talks the loudest, whoever has time to loiter at STC or Airline house.. whoever knows who is who.
G) Seniority is an asset unlike Cabin crew.. seniority is a liability.
H) They all wear the same clothes,checked short sleeves shirt and black pants ( same as uniform) Cabin Crew: try to outdress each other.
I) They all think that FSS are easy. Cabin Crew: they all think pilots are stingy
J) Their training is very costly and they are bonded for 7 years.. therefore, they keep their mouths shut. Cabin Crew: "so what?" pay lor!!
Do not compare Pilots with Cabin Crew.
Otherwise we would be staying in same hotels, having same flight patterns, same rates of allowances, same reporting times.
Pilots are not interested in what happens to cabin crew. Cabin crew are not interested with pilots.
Its 2 different worlds.
Friday, October 23, 2009
Pilots have last laugh..hahaha
Coming back to our tc,if the co pilot is not a likable chap the capt would not allow him to pilot the aircraft (take off and landing). In this way the co pilot would not have enough experience and the hours to become a capt.
The tc does not questioned the commander/capt of the flight unless it is serious safety issues.
The company is more concerned with the morale of the capts than the co pilots. The co pilots are happy with the status quo because they know that one day they too would become capts or commanders.
Cc is immature and short sighted and therefore is not concerned about their future. They do not realised that if they back stab their seniors now they would in return be screwed by their juniors when they become senior cc.
In cc the union issue is also similiar. The opposition would sabotaged the incumbent. CC wants to be in the limelight and one way is to be a unionist.
During meeting with management, cc unionists would belittle the management.They would also bang table and shout at their svps,managers and cces. Management would try to look pitiful and absorbed all the rubbish the unionists dished out to them. I have often heard praises being heaped on Doraisamy and Eddy Chew (ex union leaders in cc)by cc for ridiculing the management people.
Little do these small minded cc realised that when management pretend to be stupid and humble they are playing into their hands. Then when the unionists' ego is inflated,management would snook them and get whatever they set out to do.This is the art of negotiation,I was once told by an ex svp. "Butter their asses until they (the unionists)feel shiok shiok and then we snook them and dish out whatever we want".
Hello cc wake up man! Well not in a hundred years I supposed.
Thursday, October 22, 2009
This jr crew's comment make sense?
haven't been visiting ur blog for a long time n suddenly so many posts about jnr vs snr crew.
i'm a jnr crew myself n my take is this. times have indeed changed n no matter how much snrs complain, u can change maybe 1 or 2 individuals but never ALL of the young generation's attitude to work and life. if a new crew decides she will not take the css's shit, giving her more shit will not make her a better crew.
if the management recognizes this as a threat to the company's survival, they could be doing something about it, not to change our mindset, but to create a good environment to motivate young crew to perform better.
yet so far it has only been disappointing. crew morale remains low. certain cost-cutting measures (eg. downgrading hotels, shorter layover periods, simplifying services etc.) only make us feel like we're moving towards being a budget airline. how do u expect jnr crew to experience the same magic of flying as before? people blame us for not having the passion but i believe passion can be cultivated and comes with a sense of belonging (which unfortunately does not only come with reciting the pledge 1st day of every mth).
encouraging crew to write each other in may not be the best policy, but perhaps they thought it's a good way to protect the new 'fragile' generation, and not to mention appease these opinionated people. after all, they gotta uphold their own rules that they created. of cos, the flip side is they have created a 'write-in' culture at the same time.
there's a reason y the management is called 'management'.
lastly, some1 mentioned that respect is earned and not expected. most of the new crew will definitely respect their elders, but if u behave like an asshole and expect me to treat u like a god, the ans is no way.
juz my 2 cents. happy flying!
joan
Wednesday, October 21, 2009
No names please
Tuesday, October 20, 2009
In response to a CSS's "Word of Wisdom"(post below this one)
They seem to favour issuing demerit points to address undesirable behaviour and reminders to provide quality service through a 1-2-3 process via circulars.
Sure, service can be provided with a 1-2-3 process and for the theorists, yes, the competency can be measured.
Can we measure attitudes? yeah, sure, on a scale of 1 to 5.. then collate and voila! we have a KPI that measures attitude!! Totally inadequate.
They have managed to remove the barbs from the C-i-C. "Please remind all crew that..." The C-i-C is now merely a telephone exchange.
Repeating what management wants.
All crew will treat the C-i-C as just a loudspeaker. A person that is not to be respected. A person who just carries out the orders from the top... just another crew with a different coloured tie, just another crew that serves just like any other.
So what is the point of being promoted?.. just the IFA and an opportunity to debrief another crew. Big Deal.
The union is just another side show... talk about extensions, talk about protecting the "worker". talk about "saving" jobs.
The politics of Unionism is more than just "saving" jobs. There must be a slant in favour of the "worker" The Union cannot just hide behind the understanding that they are merely around just to ensure management stay within NTUC guidelines or MOM rules.They have to be seen as a defender against management bullying.
They have to get involved in creating promotions, career paths and the welfare of "workers". Defend your members.. even the individuals who have been charged with serious allegations. Currently, no one in the union has the eloquence to debate with management. Do you want to be re-elected? Show some teeth at least... there is not much hair left anyway.
The New Cabin Crew: 6000 strong, 1% are bad apples.. how many is 1% of 6000?... its 60. All we need is these 60 to go around reporting sick at last minute, smoking in public, being rude to customers.. and lots more...They can keep Crew Performance CCE gainfully employed.
Do you know how many people are working in CP dept? gosh!.. its like a Small Medium Enterprise!..
They do nothing but track indexes, track MCs.. and a host of repetitive clerical work.
They think they can track attitudes by calling up the crew and interviewing them at STC. They distrust the C-i-C. so they do the tracking remotely, by looking at complaints vs compliments.
With just 1% of crew being 'bad' they (and the union too, becos they cant do anything since they are toothless)create a long list of demerit points. Just to capture the 1%.. now, is this Harvard graduate quality solution?
Leave now before you become fossilised. Its a downward spiral.
Monday, October 19, 2009
Word of wisdom from a Chief Stewardess to the young and "how lian" crew
If flying is only a job.Then why choose this job if you have no passion ? Why take this low esteem job of a waiter/waitress in the air when you have so many other options ? You have the papers and the new G mentality , why stress yourself in this work ? Move on and do something more worth your while.
Working without any passion will only wears you down in no time. Believe me. It will add stress to your life.
I have a word of advice to the Jr crew. Your manual and your aptitude can only get you so far.
To be a good CC you don't have to apple polish your senior. Carry balls to get good check reports etc ...just do your job and know your stuff.
You need to possess that mental flying attitude if you want to enjoy your flying career. Being a graduate can only get you so far. Today , who is not a graduate today ? hmmmmm ......so you need that extra X factor.
To the older crew ( like me ) who are counting years , months and days to be in the same league of the Dodo birds , please remember , we belong to a different generation. So please relax and loosen that bun a little. ( just an expression )
We need to adapt ( and I am trying ) Even the passengers we get today are so different from those we used to get on F and J in the hey days. So you see ...we need to move with the time.
..junior crew ...listen and listen good. You are as good as the service you give to your passengers. You judge your passengers , your passengers judge you too. Whether you like it or not , that ass hole on board is paying you your salary and your allowance.
I know some of these ass holes deserve to be shot , but embrace yourself and just say to yourself ...thank god we are parting ways after this flight. Smile and sashay away. Why stress yourself ??? Have a pleasant flight.
Outstation , if you do not wish to bond with your fellow colleagues , no one is forcing it down your throat. All you have to do is be nice and polite. Besides the bonding , it will also strengthen your social skills.
Talking about retirement ??? hahahah , it will get to you someday soon. Graduate or not ...age is a number. Most importantly is when that day comes , you can look back and say to yourself " How much you have enjoyed and lived"
Have a pleasant flight !!
Love always
Matahari
The lady in Red is after you.
MY 2 cents :)
Love Matahari
Saturday, October 17, 2009
Friday, October 16, 2009
SIA stewardess on his flight.

A PPS passenger took a photo of the above stewardess with his mobile phone and posted in his his blog. He has this to say %#$@+*
Thursday, October 15, 2009
Today he's a nobody
Tuesday, October 13, 2009
Divide and rule tactic
Sunday, October 11, 2009
Stop that bickering wilya?
Junior hantam back at senior crew
New Practical Kid said...Wah.If the Snr behave like army sergeant as per yesteryears, all the junior like myself will write them in and there goes their jobs.Even better, write in newspaper forums and internet online forums.CC mgt sure afraid of these and thus need to do something on this 'siao' snr crew.Service drop?Why does the Snr worry so much?It is ONLY a JOB.Just do it and go home lah.Overseas, go shopping & clubbing lah.No need to invite the Snr Crew as they will nag about how we shld dress, how we shold behave.All of them full of shit.And who will have the last laugh?We the junior lah.'Cos these same Snr Crew got no extension
BT. I feel sorry for the CS. Howver, he shld know better.Gone are the olden days. Today we hv rights.Even paxs, dont play play or joke with us or they will land in jail.Whn the older generation of crew tell us story abt hw they try to meet paxs whims & fancy, we think that these old crew are still living in the dinosaur era.Today, we just follow SOPs & give paxs what is written in the manual, nothing more, nothing less.No need to polish their balls or make them look important or do small talk with them.We are here to ensure their safety, which is more important. Am I right, uncle?
Go and whack those TOP 10 crew jialat jialat, give it to them!! I really hope company retrenches those old and lazy senior crew who do nothing.. CS or IFS BIG F**K?? Go outside at the most be taxi driver...Wake up all you bloody SENIOR crew!
Yah! just do SOP.. bcos if you diveiate, office will query you, even if you have reported it.
I have heard of senior crew being given demerit points and warning letters for excersising their judgement. So why should we "use common sense"? if there is no more coke, thats it! why bother to do more for pax or even to report it?
Management will just say: " Report in VR"
As for many of us "junior" crew, its just work.
Smile and you are accused of being 'Tih Kor'
Do not smile and you are 'stuck up'
Damn if you do and damn if you dont
Snr gave them back to jnr crew
OK! OK!.. rest period over!!
get your backsides out of the galley and serve Juice & water, take drink orders from J class and prepare for service!!!
No more surfing the net and doing online trades on ebay, SGX... and I dont give a damn if your are degree holder or not.! 3yrs, 5 yrs or 15 yrs..LS or CS..
So many empty coffee cups, empty plastic cups in J class pax tables!
What the hell have you been doing?
and why are the blankets not folded away? No more toothbrushes in the toilets? GO TO FIRST CLASS & GET THEM NOW!!!
Who was the one who served instant noodles without using linen on the tray? and no offers of chinese tea to go with it?
Where is the CS in charge of this J class?. Call yourself a "Chief"??
Please do overlap service for Breakfast and it should be completed within 45mins from the first tray served to the last tray collected. I am not the least interested about your full load.
I am certain you can deal with this ... otherwise give your name tag to the LSS instead.
.... meanwhile... Captain Yong wants a soft boiled egg, kopi-tiam style... with tau yew..
and we should serve it... along with the carrot cake and chilli sauce to First Officer Jeffrey...
... why?... becos we will chocks on at 12:31.. means 2.5...times
Junior crew are just about themselves. Too selfish to think for anyone else but themselves.
- Roster (Why am I given so many turnarounds?)
- Bitch about other crew (How did she/he get in?)
- Throw away sales coupon (Because they are not the one earning the commission.)
- "Wasn't taught how to clean the toilet so I do not clean them"
- "How was the food prepared?" Don't know
All they can think of are LV, Gucci and Prada.
Be grateful for what you have. It is a job, whether people value it or not, you do it well.
All you do is to bloody complain, what do you do about it? Nothing! Want to quit, don't dare to quit. Bloody Goons...
To the highly / over qualified / Graduate junior crew out there, spare a thought before you nasty comment. Respect the seniors, of course, not to those idiots.
Granted, I have my fair share for abt 11 years plus in this line, having seen CC changing hands several times. Top 10? You named it, I have them. They are the ones who made us where we are today, of course in the course on it, plenty of nonsense which i don't deny.
The reason why SQ service is going down - staff lacking of passion. This so called " Super on " siao lang didn't make it to extension or failed to pass down all those secret trades. As a result, the newer generation of crew only follow by the book strictly. Remember, CC is no rocket scientist, being able to write an article in your VR doesn't make you a better crew. Its because of crew like you whom you think you can run a flight without the guidance of experienced ones, good luck !!!
So, pls don't bragged about how highly qualified you are, or smart your brain exercises. They are things in life that paper qualification or school will never teaches you - experience. EG: Pax handling, look at how the " O Level " holders as you have mentioned senior ones does it.
In the past, CC was headed by service oriented personel. Today its overlooked by business people, whom are only interested in the profits. F@#k the service if its not cost effective.
Its clear cut if the system doesn't change, it will ultimately be the downfall of SQ CC.
Fyi, I am also a graduate, caught between the crossroad of both new /old school of thoughts in CC. Nevertheless, I won't never think or talk like you, let alone your self centered behaviour.
No offence, just my two cents worth
See you onboard.
Saturday, October 10, 2009
Birthday party but not for me.
Thursday, October 08, 2009
Molest during nightstop again?
Wednesday, October 07, 2009
God, Send Money!
When the postal authorities received the letter to God, USA, they decided to send it
The little boy was delighted with the $5.00 bill and sat down to write a thank-you note
However, I noticed that for some reason you sent it through Washington, DC., and those
Monday, October 05, 2009
Pilots fought cabin crew
All crew involved in the fight has been suspended from duty by Air India management. An investigation is going on now.
Tell you about my experience with Air India's pilots whom I had flown with some years back. Most of these ex captains from Air India employed by SIA were arrogant and cocky. They gave the cabin crew lots of trouble and one in particular was capt T.H. That Mother F*****
threatened to sack me when I defended a stewardess who was bullied by him. He told me " In Air India,I would have sacked people like you"...well well no point going on because he is 6 feet under ground.
There was another one...can't remember his name though. This capt also was an ass who loved to kick the cc around...now also dead!
I dun care what the matter was on that flight the ST mentioned today but I am sure the cc of Air India were bullied by those high almighty pilots who think the world of themselves....yucks they are merely drivers!
Can't stand those jackass......kick them cc and feed them you know what with their food.
BT: Dun forget people will alway remember and curse you for the things you unfairly did to them even after you have been long gone and roasting in hell.
Saturday, October 03, 2009
Expression of frustration by SQ cabin crew
It is true. Many crew are very creative and talented. They are also able to think outside the box.
That is why they were selected too.
If you have what it takes to be a SQ crew, then that is what the job market outside wants too!
You are all able to make decisions that are balanced and meet the interest of customers and staff. Why continue to do excellent work and not be recognised? One wrong move ( which is entirely human ) will send you for a disciplinary inquiry. You may not get the sack.
But would you still have the fire?
You would have no choice but to stay... only because you had stayed too long and got comfortable and lazy.
Most cabin crew have great, likeable persona.. are quick thinkers while on your feet ( the more senior ones )and extremely resourceful. These are qualities that many employers outside of SQ would love.Do not waste your effort in a job that appears to pay well.
Go and allow your skills and attitude to be appreciated by others... you will be surprised how many jobs are available that you can do.. and yet be able to afford to fly to JFK or TYO
Free tickets? Oh! gimme a break man!.. and balloting? and get treated like dirt? ( dont forget to inlcude the list price to your tax )
Spend your energy and focus on doing really a good job and what you are passionate about.
Where you will be appreciated. and not be spied, hunted and threatened and made to be totally indebted to an employer that knows you as staff no: 000076543H who offloaded a coke, and did not submit an MC whithin x days, and " sorry, your application for annual leave in Dec cannot be approved due to quota.." and yet, some still think its a great Fortune 500 comapny.... oh! boy!
Posted by Anonymous to Singapore Airlines (SIA) Crew Stories at Saturday, October 03, 2009 10:04:00 AM
It is indeed disheartening and demoralising when the Management do not value the Senior crew.Unlike other profession(if I can call it that),Cabin Crew is unique.You don't learn the ropes from books and manuals,you gain experience.When decisions are made,it's from the past experiences that you gleaned from.Unfortunately most of the CCEs in the office are very young and most have very little or no experience as a flying crew.Well,if SIA thinks they can manage and maintain where they are today(which i think they are clinging on to by a thread!)than good luck to them.Senior crew are a valued asset(well,..most anyway) and shouldn't be discounted as a dispensable commodity.
Past Present Future
8 days LON 4 Day LON ?
Free Dental Co-payment ?
Free medical Co-payment ?
Mgmt support Junior is king ?
Leadership Headless chicken ?
Union support Union wants Fame ?
Pax gratefull Pax demanding ?
Good crew stay Good crew sacked ?
Motivated Uninspired ?
Secure Insecure ?
Retire like BT Terminated ?
Ha! ha!.. all the best to the hopefuls... keep praying, hoping,and have a wait& see attitude... by the time you realise, your Union would have secured their future, the management would still have theirs.. and the rest?... join the queue at MOM..
In SQ, you are not promoted because of your abilities.
You are promoted because so that blame can be assigned to you!!
Did you all not realise that?
Look back at history...
ask yourselves...
Friday, October 02, 2009
What do u think of this comment?
Prepare to leave Cabin Crew.
Its a deathtrap.
Do not be lull into a false sense of security.
10% cut, flight patterns cut,
promotion debatable, its no longer a workplace that recognises passion.
Its a witch hunt.
If you are above 45, you are caught.
Cant leave because of loans and kids.
If you are below 45, you think you are still valued.Think again.
Think you can survive by just following the book, stay in your room, be a nice supervisor, be nice to union, be nice to ward leader, sign up for courses, dont offload things, dont report sick?
Many others have done that already. Yet, one wrong move...
.. one carton of milk, one copy of newspaper, one wrong word, one decision that management feels is wrong, one accusation that you did not close the bar...
6000 crew... 10 less is not going to make any difference to SQ..
They are very confident 200 more will take your place.. and its encouraged by many blog sites that earn money by claims that they know the secret to be a airline crew.
Prepare to leave cabin crew.
Thursday, October 01, 2009
Another crew gone and more going soon!
How many crew and ex crew had passed away this year? I can't count really. I also heard another IFS is having severe Parkinson and his wife is having cancer. An ex check steward and station manager Doraisamy is also very sick with cancer.Heard he has outlived the 6 months his doctors gave him but looking at him it's only a matter of time.I wish them speedy recovery.
As for myself,I am grateful to the Almighty for giving me good health.But then it's also a matter of time. If I could chose the way I am to die,I would certainly don't want to suffer from having cancer nor any bedridden sicknesses. I would prefer to die in my sleep....yes peacefully without pain nor fear.
To tell the truth,I often thought I had died in my sleep but only to wake up to reality that I am still kicking and alive. One day or night,I hope to wake up in the land of the blessed with angels and nice "people" around me. Can just imagine it's gonna to be a place where there will be no bitterness,no malice,no SIA management,no union,no nasty passengers or any bad and negative feelings around you.
We shouldn't fear death but take it as a way of escape from this horrible place call earth and dwell in eternity with our Almighty, friends and loved ones.