By Alicia Wong – February 14th, 2011Email Facebook Twitter Print
A letter writer complains to Australian media about Singapore Airlines.
A couple travelling on Singapore Airlines (SIA) to Abu Dhabi to get married were apparently refused assistance with the wedding dress, according to a letter sent to Australian media.
According to the letter-writer, Robyn Lewis, mother of the bride, the couple contacted SIA before they left Australia to request for a small area to hang the dress, which was in a travel bag.
“My daughter was told it could be a security risk and was not given any hope of a place to hang the dress. At check-in and again on the plane they were refused any assistance with the dress,” she wrote in the letter.
She said, the dress was “small with no hoops and weighed almost nothing”.
“Consequently, the dress arrived in a poor state and required drycleaning to restore it to its pre-departure condition,” she said.
When contacted, SIA told AsiaOne it was unable to comment on the incident as it had not received any complaints. The airline urged the complainant to contact them and provide them with more details.