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Wednesday, 23 April 2014

Is obedience towards seniors good for service?

I received the following reply when I stated that the cabin crew pioneers ingrained in their juniors to be respectful and follow orders given. What's your take on that?

"the implicit culture of the crew whereby the seniors get priority in everything is a horrible culture to begin with. in a society where we strive for meritocracy, it is ridiculous that junior crew should be treated like kids having to respect their grandparents. you don't cultivate such culture where seniority even within the same rank is being enforced. everyone should be treated with same respect and pleasantries regardless of their rank.

the cabin crew have been taken akin to SAF. and senior crews who endorse sucha culture are themselves to begin with, deprived of power and achievements in life that seize any opportunity to feel important themselves.

i think it is really sad that people who fly for a considerable time are stuck in this "i am powerful because i am senior". fact is, you and i both know it can ONLY be exercised within work, and result - junior crews treated like 2nd class citizens. 

i am not a crew, but i understand the workings of the dept, and i strongly disagree that the service standards of SIA has anything got to do with the pioneer batch enforcing such implicit culture.

it is unhealthy!"

Hahaha The moment I've finished posting the above topic I received this classic reply:

"Seniority has its origins under Colonial Rule. It was widely practised and had been found to be good overall. With the passing of time, some fine tuning or change became necessary. 

The writer who replied to BT appears to have a narrow understanding of Seniority. The British have a reputation for granting recognition to its employees, with good intentions. Examples can be found in the careers of Teachers and the Civil Service. It is also a formal endorsement of respect and loyalty that Britain confers on its elderly citizens and senior employees. 

I reject the writer's opinion that CC is like the SAF. In fact, I would venture to go as far as saying that MINDEF and its agencies have a level of competency that rivals those in the region. Its media unit and public affairs dept are staffed with officers who are qualified. Many of them are in their senior years.The SAF has become a force to be reckoned with.

In fact, I have had the pleasure of working with two former SAF officers. They are versatile, articulate and are comfortable in discharging their duties to the satisfaction of their seniors. Their PR skills are as good as those in upper MGT, if not, even better.

Seniority was never intended to demean meritocracy. In fact, it is a good tool that can be used to enhance meritocracy. So often we have all heard about the old cliche : OUT WITH THE OLD AND IN WITH THE NEW. Is this what we all want to see? 

In case the writer has forgotten, it is a good habit for parents to let their children spend time with their grandparents. They get to learn about respect for the elderly and when the time comes, they will also carry this tradition with them.


The SIA brand with its standard of inflight service even other airlines talk about had been earned at the toil of blood, sweat and tears. Had it not been for the high standards in discipline and duty set by JYM and his team, all of us would not be here today". 

5 comments:

Anonymous said...

Seniority has its origins under Colonial Rule. It was widely practised and had been found to be good overall. With the passing of time, some fine tuning or change became necessary.

The writer who replied to BT appears to have a narrow understanding of Seniority. The British have a reputation for granting recognition to its employees, with good intentions. Examples can be found in the careers of Teachers and the Civil Service. It is also a formal endorsement of respect and loyalty that Britain confers on its elderly citizens and senior employees.

I reject the writer's opinion that CC is like the SAF. In fact, I would venture to go as far as saying that MINDEF and its agencies have a level of competency that rivals those in the region. Its media unit and public affairs dept are staffed with officers who are qualified. Many of them are in their senior years.The SAF has become a force to be reckoned with.

In fact, I have had the pleasure of working with two former SAF officers. They are versatile, articulate and are comfortable in discharging their duties to the satisfaction of their seniors. Their PR skills are as good as those in upper MGT, if not, even better.

Seniority was never intended to demean meritocracy. In fact, it is a good tool that can be used to enhance meritocracy. So often we have all heard about the old cliche : OUT WITH THE OLD AND IN WITH THE NEW. Is this what we all want to see?

In case the writer has forgotten, it is a good habit for parents to let their children spend time with their grandparents. They get to learn about respect for the elderly and when the time comes, they will also carry this tradition with them.

The SIA brand with its standard of inflight service even other airlines talk about had been earned at the toil of blood, sweat and tears. Had it not been for the high standards in discipline and duty set by JYM and his team, all of us would not be here today.






Lian said...

Comply and complain. I complied but never complain and will never forget the treatment.

Boh Tong said...

Lian perhaps you didn't forget me bcos of my treatment towards you?

Lian said...

Rest assured it wasn't you. I have met some and they even have the cheek to ask if I remember them. Of course lah, kena terok terok who can forget? All is forgiven and no hard feelings.

Anonymous said...

Would it be better to have a flat structure, without hierarchy?

No difference in pay, in length of service?..

and therefore, no promotion, no ranks, no hotel suites.. etc?