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Tuesday, 12 December 2017

SIA is still a great way to fly despite of ......

I flew SIN/FUK VV and must say that the inflight service was not extra ordinary but nonetheless good. The crew in general was professional and courteous. The cabin was clean and overall the planes were modern and relatively new (A 330-300). The food served on the 2 sectors were delicious.
I did not write to SIA to compliment the crew and instead blog about it. The reason I do not write to SIA because I've in the past wrote to them but they did not respond nor compliment the crew on my behalf. This is typical of SIA but if there is a complaint, they would swiftly hauled up the crew and ask for explanation. Ask the crew whether what I've stated is the truth. The morale of the crew is not what it should be due to the treatment they receive from the cc division. Yet, in spite of this setback, the crew carried out their duties professionally and bring praises to the airline.

7 comments:

Anonymous said...

SIA management is right not to forward your compliment for fear it might make the crew fish for compliments. We don't want crew to do good things just to get compliments. Do your job right at all times and don't expect to be thanked for it. Be professional.

Anonymous said...

Say thank you to each crew on board.
Why must use 3rd party to say it?
They do not get anything.

Bring some edibles to share or give.
Maybe unique green/roasted tea or local desserts.

Waste of time to write to management. This goes for
any other organisations. Tell the person in their face.
Be sincere, honest and serious. People will feel it.

FK the managers etc...

Anonymous said...

Do you guys know that the 5 points in compliment letter will decide wether you qualify for promotion? Email compliment is the only way to go.

Anonymous said...

So that means they've been treating us passengers nicely to get compliments to improve their promotion chances.

Anonymous said...

Just to update,historically,a FS then Xavier done that by self praising and writing on comments about super FS who serves execellent.Mistake he made ,include too many flight and using pax seating plans by borrowing their names.Not only that he like to thump dont those junior to him.He was soon discovered and got the sack when it was confirmed the pax did not write.Another concern a crew who get a compliment every flight by concentrating on a single pax.Thus compliments follows.Another FSS done the same by promise to exchange phone no and lowering the kebaya to mostly guy pax.Last heard FSS got preggies and ends the cycle.Who is at fault ? By using the Compliments as a yardstick ?By the union to agreeing to use compliment as a shortcut.Complain to who ?Remembering the systems lacks integrity.Compliments those deserving,it can be gamed.Unfair to senior crew who lacks persona.

Anonymous said...

If you enjoyed the service ( airline, restaurant, hospital, retail etc )
say thank you with sincerity to the person who gave you the service, attention.
Offer that person to visit you.

Leave the compliments via email or whatever to people who do not
know the inside workings of customer relations "managers" who dont give
a shit about staff but give a lot of time to percentages, graphs and trends.

Anonymous said...

So that means they've been treating us passengers nicely to get compliments to improve their promotion chances.

Majority of the Crew work very hard onboard with pride, sincerity and genuinity. Crew fulfill the service part of the job requirement by default but If they dont ask, the Pax is never going to write. Yes, they will say Thank You and how much they enjoyed the flight but its not helping towards the crew record.

Work with the system or else the system is never
going to work for you.