Cabin crew wannabe coaching is here

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Monday, 8 October 2018

The commander (captain) of the flight has the authority to off-load passengers if they ......(a repost)

The commander (captain) of the flight has the authority to off-load any passenger if in his professional judgement, threaten the security and safety of the aircraft, the crew and other passengers.

In my 35 years working with the airline, I've come across a few cases of captains booting passengers from their flights.

I remember a passenger demanding an apology from the captain for "loitering" in the cabin with his co-pilot. If no apology was extended, the passenger told the captain a complaint would be filed with the chairman of SIA. The captain refused to apologise and on arrival at Sydney, booted that passenger who was supposed to continue his flight to Melbourne. The captain explained that the passenger had undermined the confidence of fellow passengers in him (the captain) by accusing him and his co-pilot of deserting the cockpit.

There was another case whereby a Caucasian passenger made a derogatory racist comment about the captain. The passenger was off-loaded before the plane took off.

There were also a few cases of the airline blacklisting its passengers.



8 comments:

Singapore captain said...


Yes BT is right, captain has the ultimate authority to offload any passengers or even crew including his co pilot if anyone threatens the safe operation of the flight. in the company we are just one of the many employees but in the flight where we are the commander, we are the highest authority regarding the safe operation of the flight and any person onboard who poses a risk to safe flight operation can be removed even if the plane had already taken off

Anonymous said...

Yes unruly Singaporeans, Africans, Chinese and Indian nationals should be offloaded. A constant nuisance to the crew.

Anonymous said...

This year, I flew Y class. During pre-flight departure, pax got into argument with FSS (think it was something about seat). Pax angry threw Krisworld magazine at her and hit her face. CS saw, tried to calm pax down, as per SOP eventually went to report IFM and tech crew about the incident.

Subsequently entire the flight was delayed and of course, pax kena offloaded. I was in forward zone and could see airport auxiliary police came too.

Anonymous said...

The FSS should sue the pax for hurting her. I wonder did SQ take action any action except
off loading the pax?

Anonymous said...

No time to attend civil suit or criminal case ( for assault)
No time to have statement recorded
If take too long, safety certification for aircraft type to operate will expire.
Time is money.
No fly? no money!

Conclusion?
Abuse them as you deem fit
Regardless from all perspectives:
As customer
As employer
As supervisor
As Union leader

Song boh??

Singapore Captain said...

One fellow captain told me he offloaded a cabin crew before.

Boh Tong said...

I remember Capt David Leong (retired) offloaded an ifs before.

Anonymous said...

Everyone is nice when you rub them the way they like.