Tuesday, June 24, 2008

What Singapore Airlines Passengers said

SINGAPORE AIRLINES review : 24 June 2008 by Axel Winter (Germany)


Customer Rating : 5/5
Recommended:
`
Value for Money:

Cabin Flown:
Economy


FRA-SIN-SYD, return PER-SIN-FRA. Initial flight delayed by almost 4 hours as airport was closed due to weather and the incoming flight had to be rerouted. Ground staff handled things professionally, we were offered a free dinner at airport restaurants (which I would rate unusual for an economy ticket). Flight on a new 777 with great in-flight entertainment and superb food and beverages. The A380 upper-deck flight to Sydney was uneventful and as to be expected from a brand-new aircraft very comfortable. The cabin crew was very helpful on all flights and kept a constant supply of water/juice/wine flowing. The return flight was also fine, except with an older 747 out of Singapore which was ok, but not as nice as the 777 and A380. But as soon as they get overhauled and fitted with the new generation entertainment system, they will be hard to beat.

SINGAPORE AIRLINES review : 24 June 2008 by D Brueckner (Singapore)


Customer Rating : 4/5
Recommended:
`
Value for Money:

Cabin Flown:
Business


I am based in Singapore and a Solitaire PPS-club member for the last 13 years. Frequent flyers and occasional flyers have surely a somewhat different view of a particular airline. Contrary to popular sentiment, I do not believe that SIA is that outstanding. Inflight service is better than most western carriers, but most Asian airlines and crews are friendlier anyway. What I appreciate most is the fast groundservice at Changi airport. SIA had always good country offices, which could be actually reached and indeed helped to change bookings, tickets, etc. Another case in point is the PPS club membership. What does one get out of it - Upgrades? Certainly not, SIA prides itself on not upgrading, maintaining the 'exclusivity'. Priority on waitlists? Increasingly a thing of the past. With a decreasing capacity supply, flights are over-waitlisted. Miles on Economy likewise do not count towards PPS. Benefit of the 1st class lounge: does not compensate for the actual flights. All that for comparably higher prices - and there is no more lifetime Solitaire membership, no matter how often one flies, or how long one is a customer of SIA.


SINGAPORE AIRLINES review : 19 June 2008 by N Salmon (Australia)


Customer Rating : 5/5
Recommended:
`
Value for Money:

Cabin Flown:
Economy


MEL-SIN-LHR return. Initial leg ex-Mel on a tired 747 in a seat that slowly reclined by itself. Must've been annoying for person behind me as seat pitch very tight as is. Second leg upstairs on A380 and vastly superior. More spacious and, as you'd expect on a brand new plane, latest seats with large PTV screens. Return journey downstairs and disappointingly the seat pitch felt tighter. Better legroom to Mel on a 777. Shame they couldn't squeeze a couple more centimetres of space in economy on the biggest plane in the sky. Service, food, and particularly the KrisWorld entertainment system excellent on all flights. Once they replace their old 747s they'll be hard to beat.

Source: http://www.airlinequality.com/Forum/sia.htm

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