It's kinda sad to see our CEO retiring at the end of the year. To me he has been an excellent CEO. At the height of the SARS crisis in 2003 when he took over as the CEO, he kindly gave us the opportunity to leave the airline with a nice gratuity. Not many of my colleagues appreciate that gesture but I certainly do. By letting me go, he had indirectly gave me the opportunity to write my first book,pursue my profitable hobbies etc etc. Thank you my kind CEO Seng.
Another thing I like about CEO Chew or affectionately known as Ah Seng was that he never criticised the crew who served him on his flight. He would remained quiet and unassuming and smile when we served him.
I had in my 35 years of flying , served unappreciative top brass people. They seldom praise the crew for the impeccable service rendered to them and their family but look for the slightest opportunity to "hantam" (complain) against them. Such was the culture then and I think it's still the same today ( correct me if I am wrong).
There was one who was so very petty with the crew. He would questioned the crew about the countries where the aircraft fruits came from,the profile of the passengers on his flight, the types of cargo we carried etc etc. He really traumatised the already terrified crew.
Not long ago there was another one who complained to the cabin crew bosses that the supervisor on his flight was paying too much attention a a particular first class passenger. Little did that he knew the supervisor was trying his best to calm that passenger because of some service lapse. The airline did not uplift her choice of meal which she had ordered.
Complain,complain complain...that's what they seemed to do. Complimenting the crew?? not in a million years. Wake up you uncomplimentary big bosses for it's time to show some appreciation to your hardworking cabin crew!