One of the causes of SQ cabin crew slipping to the fifth position in world ranking may be attributed to the people in the office and training department. These people are out of touch with reality. They do not understand the aspirations and expectation of the young crew. Most come from middle and upper middle class families. If management is punitive in its approach (it used to work with the older generation of crew)these young crew would simply quit. They are not in dire need of the job. They are here for the fun of flying. Worst still if they prefer to stay for a while longer because they can do a lot of damage to the good name of cabin crew.
Management must change its tactics in dealing with the crew. People in the office like "Frog-eyed-C","Botak", "Lesbian", "Bapok", "Grumbler" and many others must be given the boot. Cabin crew division must get new and capable people to run the show or SIA will slip further downwards in the years to come. How pathetic!