1 good flight and 1 bad flight does not sum up what the inflight service is like in general for the respective airlines. If I were to draw a conclusion base on just 1 experience, i.e. identifying you as an individual from your post, then I would label you as a whiny little nag who's just hoping to get a bang for your buck.
look at it this way the Emirates flight was "very empty". By definition, which crew would not be smiling their way to Sydney because of the ease of the workload. Emirates ticket price is dirt cheap, they give free wifi and offer white wine by the bottle, yet they are unable to draw customers to travel with them.
SQ charges almost twice for the same route, no free wifi or wine by the bottle, yet the flight was full to the brim. That means somewhere something is still being done right. Also take a look around at the passenger profile for a Sydney flight in the future on SQ and draw your conclusion from there. It is never a loved flight for the crew but they still give their utmost best to satisfy the never-ending demands and expectations.
Fyi, Emirates stay 2 nights in Sydney when they get there which gives them amble time to recuperate for their flight back, whereas SQ crew sometimes stay as little as 12hrs, barring any delays. I'm not helping them make excuses but factoring in the travelling time to and from the airport and the time they have to get up, it does not leave much for them to get a decent sleep.
Lastly the bit about the toilet, there is always a practice and a definite need to have a sticker decal stuck on the toilet door for a broken toilet, not only for service but as a safety aspect to ensure passengers do not use the toilet if say the waste flap is damage or the lavatory emergency call button is not working. What could have occurred was that the sticker may have fallen off or you weren't able to spot it. The area of the plane that the toilets are usually located are also the only place with adequate space for you to stand and stretch your legs, which the crew probably thought you were doing. They DID NOT draw the curtain at your face to turn a blind eye to your plea, but simply because they were having their meals and they do so in private confines of the galley away from public eye. You've never stepped into a top notched restaurant or any quality food service venue and caught the staff eating in plain view of the other diners there have you?? Same logic applies here.
Be nice to the people who serve you. The aircraft may be a flying tube in the sky with limited resources, but you will be surprised at the wonders that the crew can do to make you feel special and leave you smiling from ear to ear.
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