I have learned a lot through this experience, the importance of effective communication between crew, pilots and fire fighters. C.I.C relaying situation inside the cabin to the pilots, fire fighters relaying situation outside the aircraft, and came out with an effective solution. Should any party failed to communicate, we won't be here today. As for my set of crew, senior or junior, they have put the SEP drills into good used. Especially the two crew who were seated at Door XX left and right, where they can see the fire on the left wing. Both tried calling the pilots alerting them of fire. Kudos.. This what these two crew went through that day:- "I came back home and slept. But i woke up and started crying. I believe all of us had a unique experience at our doors - each different from the other. Where i was seated at Door X left with xxxxxx, was not exactly the nicest of scenes. Right after touch down, our passengers were looking at us and clapping and we were smiling too - relieved the ordeal was over. But seconds later, everything changed. When the first few bright orange light flickered through the window, it took me a few seconds to register whether it was a fire. My first reaction was to look over at AAAA because she was closest to the door and mouth 'Fire' soft enough so other pax cant hear. But you dont expect this right? No one did. And where xxxx was seated - she couldnt see much as well. My next reaction was to get out of my seat so i could get a better view of the condition - within these few seconds - the fire was raging. It only took a seconds. My first emergency call to the Captain was unanswered. My second attempt was unanswered as well. Now, the next 3 to 4 minutes was the craziest and probably what I'm still reeling from By this time - where i was, I could get a full view of what was happening. Passengers seated closest to the fire at D3R window seat were jumping out of their seats and scrambling for their bags and just running towards the door. People were shouting "FIRE!" "THERE IS A FIRE!" "DO SOMETHING!" "OPEN YOUR DOOR NOW!" "WHAT ARE YOU DOING?!" Passengers at D3L were all running forward as well to my door - jumping over people. By this time i couldn't call anyone although i wanted to inform either SSSS or TTTT that there was a fire. But with all the pax wanting to open my door i had to guard the door instead. My passenger on 43G was a mother with a 7 months baby. Throughout the flight she was telling me how anxious she was cause she was travelling alone. Her husband was waiting for her in Milan. You know when this was happening - she ran towards me and held my hands.. her eyes full of fear and she was holding her baby.. already in tears asking me what to do. Parents were holding their kids and looking at me hoping that I can save them. But i myself can't guarantee my own life. And although my voice and face is normal and I'm telling them to calm down .. only God knew how much i was shaking inside and desperate to do the right thing while knowing at the back of my mind this airplane might explode anytime." Our SEP training definitely has really played a part in the way ssss and cccc had reacted, confirm condition outside, alert pilots and crowd control. I couldn't imagine what they are going through now, because I am not exposed to what they are exposed to. And I'm telling you, I felt the impact on me later in the evening after the adrenaline wears off. The question of whether or not to evacuate keep popping up in my head! Did we or did not make the right decision... With the help of sleeping aid, I forced myself to sleep. However woke up with my body and hands trembling. Later in the day, we went to CAAS at T2 to present our statements on the incident. Reliving the incident is not a nice feeling at all. Took ourselves off our flights and waiting for our counselling session. Some of the crew had requested for a one to one counselling session today and their request were attended immediately. I'm looking forward to our group counselling session. Hopefully it will stop the tremors felt in my body. Certainly hope that we can come back to work with confidence and not fear. Safe Flying..
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