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Monday, March 20, 2017

Chief steward accused pax' husband of hurt and intimidation

A few days ago, a female pax being unhappy with the chief steward on her flight got her husband who was waiting for her at the arrival to intimidate him.
The pax unhappines started during boarding at FUK when the cs asked for her boarding pass. It is a requirement by the airlines to check the boarding passes of all embarking paxs.
The pax's husband grabbed the cs by his shoulder and demanded to see his name tag. In the process, he hurt the cs's shoulder.
The cs proceeded to consult a doctor. The cs also filed a police report against the pax's husband for injuring his shoulder as well as intimidating him.
The cs's stand is that no pax or member of the public should harrass a crew member for carrying out his or her duty.
The cs is considering taking  legal action.


Anonymous said...

Why do I get the feeling the pax was Singaporean,PRC or Indian?

Anonymous said...

I do hope SIA management and the Union will support the CS,during his difficult moment.
Sue and take action against the bully passenger,when the crew is only doing his duty!

Anonymous said...

Hi Bohtong. Is it mandatory for crew to check the boarding pass? Recently I flew J-class from ICN to SG. I was the first pax to board since there's no first class and it was a relative empty flight. The crew, together with the IFS, were chatting at the galley and I got to my seat without them checking my pass or noticing me at all.

Boh Tong said...

Yes crew must check pax boarding pass for security reason.

Anonymous said...

That's a security lapse. They must check your boarding pass regardless of whether the plane is full or not. Even if there's only one passenger and it's for a domestic or regional flight,they must check.

In the case of September 11,the planes used by the terrorist were for domestic flights because security was lax then because many thought terrorists only use international flights.

Anonymous said...

I just don't understand the mentality of these pax who refuse to show their boarding passes to the crew during boarding.
It is obviously for the safety and security of the flight and if the pax refuses to show his or her boarding pass then,it defeats the purpose of them checking the rest of the other pax.
I personally would not want to board a flight if the flight Crew security requirements is so lax.
Getting her husband to intimidate the crew for this is just so childish and smacks of a woman with a big ego and a false sense of self-importance.
Singapore Airlines should send a clear message that any intimidation,assault or interference on the crew member will not be tolerated.

Anonymous said...

But,PPS = $$$
and SQ is very hard up for $$$

So, to keep $$$ and image of elitism of PPS.. and not
to alienate the rest of the PPS..

They will " our staff fullest..."
which in simple lanquage, means:

we cannot take legal action as a corporation.
The assault is towards a staff. The staff has to initiate
the process of a civil case against the assailant.
But we will support him, IF HE ASKS...

You die your business.
but if you touch a female staff I sack you.

Anonymous said...

This person who hurt the CS ought to be dealt with according to the law of the country that the alleged assault took place.

Anonymous said...

Thankfully, I've never been on a flight where a passenger refused to show his/her passport or IC for local or international flights so there must be a good reason for his/her reluctance in this instance.

Maybe the CS was a little rough or condescending,making the passenger uncooperative.The passenger was upset about something.There is a perception that SQ crew are friendlier with ang moh passengers, including Economy ones.

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Anonymous said...

Just a minor point of correctness,The headline should be Accused not Accussed.Fyi.

Boh Tong said...

Thanks for the correction.