Staff on free travel are not to give unnecessary work and trouble to the cabin crew. This steward who was travelling as a pax, according to the Whatsapp message had troubled and inconvenient the crew on his flight. If the story was true then SIA will take action against the said steward.
Free travelling staff are urged to behave and even dress appropriately. One shouldn't wear jeans, shorts,slippers etc. This is common sense which some are lacking.
When one is nice and considerate to the operating crew, one may even enjoy extra "benefits" which would not normally accord to fare paying paxs. The "benefits" may come in the form of :
- Free hotel accommodation which the crew may give up and bunk with another crew so you may stay in it. This is an unofficial practice which the airline and hotels do not encourage but nevertheless is still being carried by the crew to this day.
- Free transport from airport to hotel/town. Crew may give you a free ride in the crew coach eg: Narita to Shinjuku which is a 2 hour ride.
- If there is an opportunity to upgrade anyone you may be the first to be upgraded. The crew may have a lot of reasons to justify your upgrade.
There are other "benefits" which I will not mention at this point of time but being nice, one has more to gain.
Talking about being nice to people, I have a friend who was warded at a hospital because of his knee problem. He underwent an operation and was placed in a 2nd class ward (think 6 beds to a ward). He became very popular with the nursing staff as he was a jovial and nice man in spite of his condition.
On his 3rd day stay, they decided to upgrade him to a first class ward citing all sort of reasons to justify the upgrade. He asked me why he was upgraded and not others. I told him because he did not complain nor bother the staff despite of his condition and was able to "entertain" them with his stories and jokes. My friend is a man who would praise and talk nice things about other people. In short, he possesses a likability personality and many like to be around him.
I urge all the staff who are going to travel not to give unnecessary headache and extra burden to the operating crew.