INTERNAL MEMO: FROM SVPCC MR TAN PEE TECK 6 March 2020
Dear Cabin Crew colleagues,
The Ministry of Health (MOH) has confirmed that one of our cabin crew tested positive for COVID-19 on 6 March 2020. The crew’s last flights were on 24 February (SQ335 – Paris CDG to Singapore) and 22 February (SQ336 – Singapore to Paris CDG), and he was on ground duty thereafter. He first reported that he was unwell on 27 February 2020 and was immediately placed on medical leave till his infection was confirmed. He is currently being treated in hospital.
Cabin Crew Division is in regular contact with the crew member and he is in good spirits.
Contact tracing is in progress with MOH, and persons who were in close contact with him will be placed on quarantine or leave of absence for monitoring.
We understand that our crew may be concerned about the safety of flight operations in view of this confirmed case. The reality is that there is a global spread and the best way to proceed is to observe the safety protocols as guided by MOH and the health authorities in foreign jurisdictions., Health Minister Gan Kim Yong has also stated in his recent message that we should learn to live with COVID-19 for the longer term.
We wish to assure crew that we will continue to take all necessary measures, and implement more if required. We will continue to fully support our crew in the daily operations and also those who are placed on leave of absence (LOA) or quarantine.
Additional measures have been taken following the discovery of this confirmed case:
• Fogging of the aircraft the crew member last flew on • Deep cleaning of the Control Centre and office premises that were visited, including our STC canteen
We ask that crew remain vigilant, and continue to practise good personal hygiene:
• Take your temperature prior to reporting for duty. • Do not report for duty if you are feeling unwell. See a doctor and inform Control Centre (email@example.com) immediately. • Rest at home when granted medical leave. Avoid going to crowded places and social interaction. • See a doctor again if you continue to be unwell following your medical leave and inform Control Centre.
Please reach out to us on the available platforms and channels should you have any further concerns and queries. The Company continues to monitor the situation, with safety of our crew and passengers being top priority.
During this period, we will have a continued Management presence at the Control Centre to engage with all of you.
SVPCC – Tan Pee Teck