SINGAPORE — Singapore Airlines (SIA) has apologised for causing "any distress and embarrassment” to a 23-year-old student who claimed that she was discriminated due to her disability while travelling with the airline from Australia to Europe and back with her family .....more here
BT: What do you think? Has she been discriminated due to the airline policy of discouraging the disabled to be seated next to the emergency exit or was it a case of crew mishandling her?
5 comments:
Ms Beale should be well aware of the conditions required for passengers who sit along the emergency row and she /her family member should not have selected those seats in the first place during booking.
If the passenger check in through the airline counter, the staff too should also be mindful and to ensure that passengers sitting on the emergency row fulfill the conditions.
Lastly, the cabin crew who handle such case need to be more tactful in getting the passenger concerned to co-operate.
SIA is professional to have given a reasonable reply and the proper course of action taken for both parties.
so many kang cheong spiders in the airlines
Got vr down anot? Thought everything covered so long VR down? Just like i was told during pfs that so long anything unsure, just declare then yoj can bring in. So drugs and firearms can bring in as long as declare ah?
Pax has forearm missing at birth ( congential )
May not be visibly obvious for anyone seated behind a counter ( check-in staff)
May not be visible if pax draped a sweater, cardigan over or a sling bag.
May not be visible even when seated in the cabin.
Many pax do self check in airports nowadays.
Boarding of pax is one of the busiest times for crew ( any airline)
All point to pax not being noticed to have forearm missing.
Until when IFM or LS takes a tour of the cabin as "doing some work"... and by chance, sees the paz with forearm missing, and then returns to question subordinates...
"..did you all notice that one of your pax seated at the emergency exit is handicapped?"
All this will take 3-5 mins... meanwhile aircraft has arrived at take off area...
Kancheong, rushed, and of course very brusque, tells pax to MOVE
At the end of the day... the lower paid employee gets to deal with the issue and also gets accused of..
YOU are:
Rude
Poor attitude
Did not check cabin readiness
Have no attention to details
Lacking tact
Poor choice of words
and to top it all...
Lack safety consciousness
Will training help?
or
Empathy for the employee help?
or
Review standard check in protocols?
I suspect the lazy route is the default way.
Just whack the crew.
Issue addressed and the monkeys will all tow the line.
Managers happy
SVP happy
Pax happy
A great way to fly.
It's a whole process, including failure to detect at check in, including online and at all check in especially before boarding on airport.Blaming does not eradicate the problem Air Navigation Acts, including CC SOP.In such cases, apologies,and pointing fingers does not eliminate,except positioning boarding crews at emergency exits,to ensure suitable and able bodied passengers book the seat.Perhaps a sign on the plane saying emergency areas can be reseated,for take off and landing.Why apologize,when,in the end,it's a airline's requirements?Too much apologising show unprepareness,paxs lost trust in the airline.The more viral it becomes,the more positive views it is for the airline.Avoid like plague,those airline's that not firm in safety and .
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