This supermarket was very kind to me....Read More

SIA staff mid year bonus continue reading

Rojak or local salad ...view

Wednesday, 1 July 2015

Girls in the cockpit making announcement

John looked frail and he must be in his late 70s. I saw him in a supermarket recently. John was  a retired captain.  I remember this captain well because there was a case against him on one of his flights. The story was based on a report by one of the cabin crew against John.

Captain John was a nice and fun loving crew. He would often invite female passengers into the cockpit on long sectors to break the monotony of work.
On one flight ex an Australian port, John had a few female passengers in the cockpit. It wasn't unusual in the old days to have passengers in the cockpit. But this was one flight with a difference.
One of the passengers took the pilot's public address handset and playfully made an announcement which was heard by the other passengers. Many passengers were shocked that the captain allowed this type of mischief in the cockpit
One of the cabin crew felt it was his responsibility to report Captain John to the company. Under present condition John would have faced the sack but in those days things were much more lenient.
Capt John got away with a warning from his boss.

Also reliving old times? more

Monday, 29 June 2015

What pilots do after leaving the airlines or during retirement

Most pilots will retire eventually perhaps at age 55 or older,depending on the airlines they work for. Unlike cabin crew, few will get the boot during their flying career. Seldom would a pilot be sacked due to theft (unauthorised removal of airlines' properties) or molest of stewardesses etc. To get a pilot sacked, the "crime" must be so serious enough that it involves the safety and lives of passengers.
For petty discipline problems pilots won't get the sack because it takes hundred of thousands of dollars to train them. By the time the guy becomes a captain, the airlines may have spend a $1 million on him. Therefore, pilots would be easily forgiven for mischiefs or petty issues.

Let examine what happens if a pilot leaves the airlines, either through retirement or dismissal.

Firstly, by the time a pilot retires he would be holding the rank of a captain or a senior first officer.
In his working life, he would have saved enough to retire and not seek a second career or job. But if wants to continue working after his retirement, he may not have many options. The reason is, a pilot knows only how to fly the planes. He does not have any other working experience. Actually, a pilot is in the same boat as a cabin crew.

There were 2 captains and a few co-pilots whom I knew became cab drivers after leaving the airline.
There were others who ventured into businesses but few succeeded. One retired captain started a freighter service with an aircraft. The business went bust after a year or so.

For many, not just pilots, cabin crew, dentists, doctors etc after leaving their so-called profession or trade could be employed in other fields that pay them well. But for a generalist like a manager who has a degree and with many years of experience in HR or managing people in a big company, he would stand a better chance getting a suitable job after leaving his company.

Look at our retired SVPs. I can name a few cabin crew SVPs who are now gainfully employed. One is a CEO of a water resource company, 2 were consultants to some airlines and another one is a director of an education company.  These fellows' work experiences are in great demand.

Therefore, cabin crew should take comfort in that they are not the only ones whose experiences are not sought after leaving the airlines.

Saturday, 27 June 2015

Life after cabin crew

I have dozens of such compliments in my personal file. When i apply for jobs like bartender or housekeeping, the employers cant even bother to take a look. Where did a person who is GQ, wine someliar, acta 1 to 10, culinary and announcement grade 1 and tons of such compliments end up? Taxi driver

You are so right. Before anyone decides to sign up for a course for the purpose of upgrading, think again. We had lots of our fellow staff who even obtained a degree only to be turned away at job interviews. Don't think they were even able to claim their course fees. The reason?......Grey hair is an eye sore. Some who were employed are only drawing as little as $6.00 per hour and had to wear a tie. The foreign workers are the ones who are really gaining from the Singapore style of mgt.

Those so called certifications and toilet papers given by SQ are only worth maybe 1 point in SQ context but totally not recognised outside. No need to waste off days and attend such courses thinking it will upgrade you or come in useful? 1 day elementary korean course or 1 day course on making salads at SATs can get you some job huh? Off days get some rest and spend time with family and friends or jus lying on my bed staring at ceiling is better. As for compliments, it serves as a personal thing for a job well done but nobody gives a shit to it when apply for jobs

The above comments were from 3 different ex cabin crew. I tend to agree with them to a large extent that the work experiences of a cc are not recognised outside of the airline.
Perhaps the job of a cc is categorised as unskilled and that's why it's difficult to find a good job once a cc leaves his/her stewarding job.
Most who left or retired are either (if they want a second career) employed as security guards, taxi drivers, limo chauffeurs or housing agents or some other menial jobs.
Even I was not spared. As an ex cabin crew executive, I was turned down as a security guard as I was considered too old at age 59 (10 years ago). A convenient store refused to hire me as an assistant night store supervisor as they deemed me old and unqualified. The 2 jobs that I applied 10 years ago came with a meagre salary of $1,800 (max).

I have a suggestion for those who want to pursue a second career. Leave the airline while you are still young,say before turning 35. If you leave at an older age,chances are, you will not be employed except for those jobs I have mentioned above.

Another suggestion is that you stay on as a cabin crew and excel in your job so you could be promoted to a higher rank like IFS or CCE and retires gracefully with enough savings to see you through your twilight years and not needing a second career.

Alternatively, leave the airlines and venture into some businesses which you are passionate about. 

Anything else I have left out??

Friday, 26 June 2015

Phey Yew Kok, the former MP and union leader

Personally, I did not know Phey well but I have worked with him in the airlines union (SATU the predecessor of SIASU) in the 1970s when he was the president.
He was appointed the president of NTUC in 1970.
Phey was also the People’s Action Party’s MP for Boon Teck Constituency from 1972 to 1980.
I was shocked when I read he was arrested in December 1979 for malpractices in SILO and PIEU. He was the general secretary of both unions.
Phey jumped bail and was on the run until now, 35 years later at the age of 81, turned himself in at the Singapore Embassy in Bangkok.

As a leader and unionist, Phey was outstanding. He was a good listener and a man of action. One would feel confident working under Phey as he would support his staff and comrades.
Because of Phey I came to know the late Devan Nair who was the general secretary of NTUC and an MP back then. Devan was also an excellent union leader.

I don't know what is going to happen to Phey but he will definitely have to face the consequence of his actions. He will appear in court on 23 July.

Thursday, 25 June 2015

A 24 hour delay but the passengers were ....

Forty one years ago, a flight that I was working on was delayed for 24 hours at Bahrain International Airport. The Boeing 747 was having engine issues during mid air and had to return to Bahrain. There was no spare parts and the flight was delayed. It was a creeping delay. Just like the SCOOT flight that was delayed for 21 hours ex SIN. The difference between the 2 flights was that the passengers on the delayed SQ flight was calm and civil and not like the SCOOT passengers.

There was only a few hotels in Bahrain at that time. All hotels were fully booked. Only the technical crew were accommodated in the hotels during the delay. Passengers and cabin crew spent the 24 hours in the aircraft. There was a lot of discomfort for the passengers and cabin crew although the cool spring weather helped a little.
The ground staff was helpful and crew had to serve the passengers meals,drinks and clean the toilets.
As far as I can remember not a single passenger shouted or abused the ground staff and the crew.

The most touching gesture on the part of the passengers was that they collected almost 1,000 British Pounds and tipped the crew. Of course, although we were persuaded to accept the money, it was donated to a charity in SIN (crew were not allowed to accept tips).

After 24 hours on ground and the engine was replaced, another set of crew took over and flew the passengers to London.

Tuesday, 23 June 2015

A great compliment from a SIA's PPS passenger

Email and photos published with the kind permission of Mr Hendrik J Nobel.

Dear Sir,

While it is not normally a habit of mine to follow Internet blogs, yours has become a favorite.
Since 1988, I have been on many flights with Singapore Airlines. In these 27 years I have been constantly impressed by the fact that the airline would always be the first to offer the newest type of aircraft and in-flight services. Always setting and raising the standard for the entire airline industry, without ever really being beaten by the competition. What an incredible achievement that is. But my greatest admiration goes out to the ladies & gentleman such as yourself. Always offering impeccable service, regardless of which of the available cabin classes my wife & I traveled in.

Having read many posts on your blog, I realize even more how tough the cabin crew training is and how hard they have to work to offer the excellence we have always experienced. On top of that, we have so much respect for the way they deal with sometimes very rude and unfriendly passengers. Uncivilized people like that should once try any other airline and see how they are treated there. They will undoubtably notice the big difference.

At the age of 20, I saw the first Singapore Airlines television commercial in The Netherlands. I saved up money from my student job, to book my first intercontinental flight from Amsterdam to Singapore & Medan with Singapore Airlines. As far as I can remember, with stops in Abu Dhabi and Malé, taking well over 18 hours, nowadays only 12. That first flight was the start of a long and warm relationship with SIA and it's wonderful crew members.

Many trips followed, since my wife and I are passionate travelers. Our flights frequency increased even more when we moved from The Netherlands to Hong Kong in 2011. Whenever we travel to Europe or the USA, we rather fly a few extra hours through Singapore then take a direct flight from Hong Kong.
As poor students we started of as Krisflyer Blue Members and a few years back made it all the way up into the PPS Club, hopefully without becoming PITA passengers for the crew. We actually have flown hardly any other airline for our travels. The choice of our holiday destinations is also often based on the Singapore Airlines destinations charts on the company’s website.

We always look forward to see the Golden Kris on the aircraft’s tail at the departure gate and meeting the crew at the door. We have seen several talented cabin crew members grow from Flight Steward or Flight Stewardess all the way up to Male or Female In-Flight Supervisor. Therefore it almost feels like coming home to a part of our family whenever we step aboard.

In Amsterdam, we used to live just around the corner of The Marriot Hotel, often seeing the crew wait outside for the crew bus, when we were cycling by to get to work. Especially in the cold Dutch winters, we would feel sorry for the ladies in their thin kebayas.

Through these years, we have tried to help in advancing the careers of exceptional cabin crew talent by requesting their full name so that we could send positive feedback to SIA. The customer services department always replied and ensured us that our feedback would be forwarded to the cabin crew management department. I hope that has been the case and that we have been able to assist in pushing cabin crew members through the ranks.

A few years ago I purchased two Little Singapore Girl suits for my two little nieces in Kris Shop. A few months later, they wore them during their first ever flight, taking them from Amsterdam to Christchurch and back. The Male In-Flight Supervisor came over and told them jokingly that since they were wearing the kebaya, they would need to work as a Singapore Girl. One of the Flight Stewardesses even tied their hair in a bun, so that they would comply with the companies policies. They assisted in handing out snacks to passengers during a part of the flight. They still talk about that during family gatherings. Another perfect example of the warmth of many of the cabin crew members.

Because of all of this, I wanted to send you an email. As an acknowledgement from two travelers, for all that you and your many colleagues have done for us throughout the years.
Sincere thanks and good fortune to you and all the people that work and have worked so hard for their passengers. It has been a privilege flying with them in the past. I am looking forward to many more flights with them in the future.

Yours Faithfully,

Hendrik J. Nobel

Ps: This is us

Dear Mr. Tan,

I forgot to mention one thing that my wife & I always say: "There are many carriers, but only one airline: Singapore Airlines".


Hendrik J. Nobel

Paxs angry due to SCOOT delay

Monday, 22 June 2015

Reminder : Upcoming SIA cabin crew interviews

SIA cabin crew interview in Malaysia this coming Saturday (27 June) and Singapore interview is on 4 July (Saturday)

Read more

SIA ordered to pay for downgrading ticket class

An Indian consumer protection council has ordered the airline to compensate the customer for causing him “mental agony and hardship” by downgrading him from business to economy class without prior notification.

Read more

What the fish! Suka suka can sue one and then can win somemore. Terms & conditions do not apply anymore izzit? Wah lau got the cheek to ask for $104,000 as compensation somemore.... KNN !! like that my SQ shares become penny stock in no time.

Temptations too strong to resist: part 3...the stewardesses

Many guys got the boot because of the stewardesses. It wasn't the fault of the girls but the tight figure hugging sarong kebaya was the culprit. Some of the stewardesses had sexy figure and the kebaya enhanced them even more. Seeing them bending down in the galley to pick up something a hot blooded young man (even the old ones did) may not be able resist the temptation to "accidentally" touch their butts. The urge to "unintentionally" brush against their breasts in the small confine of the galleys was always there.
So what's next? The natural thing to do was for the stewards to invite their female colleagues to their hotel rooms during the nightstop. Invite them for a drink or whatever but all for the intention of molesting them. Once the girls get tipsy, the predators would pounced on their victims. Some of the girls were raped and others molested.
I won't say many but a few of the girls would report the matter to the office. Many would remain mum and let the matter rest. Reporting their male colleagues would bring shame to both parties. Besides, the victims would not want their boyfriends to know that their beloved stewardess girlfriends had been molested or raped.

I had a sexy looking stewardess under my charge who was raped by her senior male crew at outstation. It happened after a night of heavy drinking in one of the rooms. Later when the stewardess wanted to return to her room, the senior male crew volunteered to escort her. That's when the rape took place. The victim did not want to make the matter official but wanted the office to blacklist the male crew. She told the office she did not want her boyfriend to know about the incidence.

Not too long ago, two IFS were dismissed because of molest. These two were in their late 50s. Not only were they sacked but lost their retirement gratuity of $50,000.

There were many other cases of molest but the above would suffice for now.

Sunday, 21 June 2015

Temptations too strong to resist: part 2

Most of the guilty crew, I would say 99% were never caught for their crime. Many have retired and have stocked up their home with the stolen goods. If the authorities were to raid their houses, I believe many will be caught. Some had accumulated enough liquor to last them a life time.

The 1% who were caught and paid for their crime were the very unlucky ones. The old timers may recall that a particular CS stole so much of the aircraft stuff that he opened a provision shop to sell them. He stole liquor, wines, champagne, beer, tea bags, coffee powder, tissue and toilet papers,cutlery, plates and service wares etc etc and sold them in his shop.
On his flights, he would not distribute the "give aways" or souvenirs to his passengers and packed them home to sell. As someone said if they could cart off the air plane engines they would have done so.
There was one who was nicked named "The Sleeping Buddha" because he was caught by his crew for sleeping in an aircraft toilet during a night flight. He stole and stole for many years until one day he was caught red-handed with a first class wine decanter.
Another one, an IFS slipped the net at Bangkok Don Muang but got his CS into trouble for helping him cart off several bottles of whisky, brandy etc. This IFS retired without being apprehended while his CS became a waiter in a fast food restaurant.
Another CS's apartment was raided by the authorities after a tip off by a whistle blower. He had in his apartment dozen bottles of Dom Perignon champagne, wines and other liquor. He was sacked instantly.
Not long ago, an IFS was charged in a European court for trying to smuggle Dom and caviar stolen from the aircraft. His fellow colleauge was sacked for bringing into a foreign station a bottle of whisky which he was supposed to drink with a stewardess. Another,when caught by the authorities cleverly asked his well-connected passenger friend to help him.

There were also instances where the crew would sell the liqour on board  which were meant for passengers' consumption.

Saturday, 20 June 2015

Temptations too strong to resist: part 1

The two things that can get the male crew into deep trouble are greed and lust. By greed, I mean the unauthorised removal of aircraft property (off loading) and lust, the outraging or molest of stewardesses.

Stewardesses do off load aircraft stuff but usually small or cheaper items like mineral water, fruit juices (for outstation consumption) and amenities. They do not steal liquor like their male colleagues and so the customs do not apprehend them.

The temptation of stealing liquor (includes wines,champagne and beer) is always there because liquor is expensive and could either be sold at outstations for a profit or for personal consumption. 

At London Selfridges, a bottle of Dom Perignon cost S$284 upwards. One may sell a bottle of Dom for $100 at a restaurant or PUB. Dom is served in the first class. At any one time, there will be at least 6 to 8 bottles of Dom on each flight (depending on the aircraft type).
Johnnie Walker Black Label at Selfridges cost S$ 95. Its cousin the Blue Label is more expensive at S$ 420. Restaurants and PUBs will take from the crew for a third of the retail price.

One may ask how the crew account for the missing bottles in the aircraft bar carts? Easy answer...the crew will write off the bottles as "consumed" by the passengers.

At the Australian ports where the crew nightstop, each crew is allowed to bring in a full bottle of liquor or wines. So you can imagine on a A380 whereby the number of cabin crew is 23, 23 bottles of wines,champagne and liquor could be siphoned off. This scenario is unlikely to happen as not all crew would want to steal the aircraft stuff. However, as far as I know a whole set of B747 crew numbered 18 were coerced by the IFS to off-load 18 bottles of champagne and liquor at Melbourne sometime ago.

There was a case whereby a chief steward was caught by the authorities at Bangkok Don Muang Airport many years ago. He stole around 5 bottles of whisky, brandy, champagne and wines from the aircraft bar to sell them to a retailer. 

to be continued....

Friday, 19 June 2015

Latest news from London and main office

Fate of steward is uncertain after being caught for more

USA visa application processing computer glitch affecting crew ...more

Thursday, 18 June 2015

The world's top 10 airlines according to Skytrax

1. Qatar Airways

2. Singapore Airlines

3. Cathay Pacific Airways

4. Turkish Airlines

5. Emirates

6. Etihad Airways

7. ANA All Nippon Airways

8. Garuda Indonesia

9. EVA Air

10. Qantas Airways

Have money can talk to airplane makers

SIA with $20 billion in assets and $5 billion in cash can talk and aircraft manufacturers will listen.
Once again, SIA wants to fly non-stop from Singapore to USA vv, a routing which it gave up in 2013  due to poor yields. SIA CEO told Bloomberg that he is in talks with Boeing and Airbus to come up with a "commercially viable aircraft that could fly nonstop " asap.

Read on