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Cabin Crew Talks/Seminar/

Sunday, 24 September 2017

The cabin crew "advisers" will determine the standard of service

All managers and senior management staff in cabin crew are technocrats. The online Free Dictionary describes a technocrat as a "technical expert, especially one in a managerial or administrative position". These people has zero knowledge of inflight service and yet they determine how the service on board the planes be carried out. Fortunately or unfortunately, these technocrats has a pool of former cabin crew known as cabin crew executives and assistant managers to advise them on how to run the cabin crew division. Not only these ex-cabin crew advise the senior management on matters relating to inflight service but also on crew discipline, crew morale, training and so forth. Therefore, it is of prime importance that the cabin crew executives and assistant managers are credible and reliable advisers.
I do not have to say much but judging from the current standard of service will tell us how dependable and competent these so called advisers are.

Saturday, 23 September 2017

Passed her interview but was rejected ....

She attended my Talks and managed to pass her SIA cabin crew interview. Unfortunately for her, she failed her medical and was subsequently rejected. Medical is something beyond my control and so I can't help her. For those who want to be cabin crew, please look after your health. Do some form of regular exercises, eat the right food, have sufficient sleep and don't stress yourself over petty things. Keep you BMI in the healthy range. To calculate your BMI click here .
Try and maintain your body temperature within the normal range of 36.5 C and 36.9 C. Normal body temperature will help fight diseases and is difficult for cancer cells to survive. If your temperature is constantly lower than normal, it is not a good sign. Please read more here .
To maintain healthy body temperature , try eating red meat like beef, duck etc.
I maintain my body temperature of between 36.2 and 36.9 by consuming a decent amount of red meat particularly duck meat.
Good luck and stay healthy!

Thursday, 21 September 2017

Being likeable and convincing is crucial

To be able to score well in the cabin crew interview, one has to possess the likeability factor. Ask yourself whether you are a likeable person. If you are then chances are the interviewers will pay attention to what you have to say.
Next, do you have what it takes to be a cabin crew or flight attendant? You may say that you are pleasant, cheerful, helpful, approachable etc etc....but are you able to convince the interviewers?
If you have the ability or skill to convince the interviewers that you possess most if not all the qualities they are looking for then you will land yourself with your dream job.
This is not a rocket scientist job. It is a simple job and you will be considered successful if at the end of the flight, your passengers feel happy and contented with your service. Therefore, the interviewers are not looking for clever,accurate or witty answers. As I have told my past seminar participants, the accuracy of their answers are not important. The process in which they answered the questions are more important.
At my Talks/seminar, I will speak about how one goes about being likeable as well as how to convince the interviewers that one possess the qualities they are looking for.

Tuesday, 19 September 2017

Reasons for the low intake

It's part of my business to find out why the last intake of cabin crew was low. According to my source, instructions were given to the interviewers to be more selective but they went overboard and shortlisted relatively very few candidates.
I suspect that the first round interviewers were inexperienced people who came from the IFM and IA ranks. To them, only the almost perfect candidates should be shortlisted. That's the reason why in some cases, not even 1 of the 10 candidates were shortlisted for the 2nd round interview. This is a rare occurrence because the norm is 3 to 5 candidates would be shortlisted for the 2nd round.
Some of ex-colleagues and I did the same mistake when we were novices. We also thought we must get the perfect candidates. We were corrected by our bosses and told to shortlist the average candidates and leave it to them, the bosses to further interview them. We were told to get as many as possible, so long as they show the slightest potential of becoming a crew. The final "say" should be left to the bosses.
We hope to see it reverse to the status quo in the upcoming interviews!

Sunday, 17 September 2017

Who are the IAs in cabin crew division?

I.A. is the acronym for Inflight Auditor. Who are these people? Well, they are in reality IFM (Inflight Managers or formerly known as IFS or Inflight Supervisors). The IA position was created after the CCE (C/T) or Cabin Crew Executive Check & Training was made redundant in 2003. At first, the IA was known as CTS or Check Training Supervisor but retitled as IA a few years later.
The IA assumes the role of the CCE. He/she is a ward leader in charge of around 200 to 250 cabin crew of all ranks. IA's also conducts training of new crew as well as operating crew of all ranks.
IAs are selected from the IFM rank. It is not a promotion but an appointment meaning no increase in salary. It is on a 2 year rotation and will resume the position of IFM once the 2 year stint is over.
Although the IAs' duties are almost similar to that of the CCEs, the IAs are paid a salary  much lower than a CCE, eg. max basic salary of CCE was about $7,000 whereas the IA is paid about $4,000 per month. The difference between the IA and a CCE is that the former is a "grade" staff and the CCE, a "management" staff. IA's travel entitlement is economy and CCE's, first class (subject to seat availability).

Friday, 15 September 2017

My outstanding students didn't make it

Two of my best students or seminar participants who had previously reached the "management" round of the SIA cabin crew interview did not even pass the first round at last Saturday's interview.
Why? why?....we have been trying to find a reason why they did not make it pass the very first round.
SIA cabin crew walk-in interview typically has 5 rounds. The first is a self-introduction round in which the candidates introduce themselves to the interviewers and answer a generic question. If they are successful, they will go to the next round which is the "reach" test cum documentation checks among other things. If pass this round the candidates will adjourned to the third round which is the "discussion/debate" round. If they do well, they will be shortlisted for the "management" or fourth round. Passing this tough round will then entitle them to the final round. If successful, the candidates will then proceed to undergo a medical checkup. If found to be medically healthy, they will then be employed.
My guess is that SIA failed my two students either because they have raised the standard of entry or the first round interviewers are novices. How could the two who had previously passed round 1,2,3 failed at round 1 last Saturday? 

Wednesday, 13 September 2017

SIA cabin crew interview,Singapore

Online Application
Online applications are now open and will close on 28 September 2017. Shortlisted applicants will be invited to submit a video interview online. 
Those who are shortlisted following the video interviews will be notified by 13 October 2017, and will be invited for further interviews. 
We seek your understanding that only shortlisted candidates will be notified.

Walk-In Interviews

Interviews will be conducted on 18 November 2017 (Saturday) at:
Pan Pacific Singapore
Level 2, Ocean Ballroom
7 Raffles Boulevard,
Marina Square
Singapore 039595

SIA's website is here